Introduction

1. Calculate Your Server Hardware
   Refer to this article to ensure that your server hardware meets the appropriate specifications
   📗 Server Scaling Guide / Sizing Guidelines for vSpace and RDP Implementations
2. Verify Your Chosen Operating System
   Consult this article to verify support for your chosen Windows OS.
   📗 vSpace Operating System Support Matrix
3. Use a Clean Server Setup
   Begin with a freshly formatted server running a compatible operating system. Ensure that motherboard drivers are sourced from the manufacturer (not the OS). Update your compatible OS to the latest patch.
4. Delay Antivirus Installation
   Please note that you are installing a platform, not merely an application. Install antivirus software only after vSpace has been fully deployed and registered. Once antivirus is installed, refer to this article to configure it properly. 
   📗 Port Configuration for NComputing vSpace Products
5. Turn Off Your Firewall
   Temporarily disable your firewall during installation. Visit the Port configuration article mentioned above to edit your firewall properties for optimal performance

Choosing the right version of vSpace

vSpace Pro version differences

There are two versions of vSpace Pro:

vSpace Pro, Long Term Support (LTS): This version is available for vSpace native* devices manufactured after January 1, 2015, at no cost. However, it is limited in OS compatibility, feature updates and device compatibility. While LTS is available free of charge for eligible post-2015 NComputing thin clients, its limited functionality makes it best suited for environments that do not require latest OS support, enterprise features, or ongoing enhancements. To read more details, please visit this article:  📗vSpace Pro Feature Comparison: Enterprise and LTS Versions.

vSpace Pro Enterprise: NComputing’s most advanced version, provides unparalleled features, comprehensive support for contemporary operating systems, and compatibility with both vSpace native and non-native* endpoints. It also facilitates high-density session management, best third-party device integration, and the earliest access to the latest updates. Suitable for most settings, especially, scalable, enterprise-level deployments. This version requires AMP licensing for vSpace native* devices. Without AMP licensing, trial mode will be activated and will run for a one-time period of seven days, with a maximum of five users. AMP licensing is required to remove the restrictions of trial mode. Also, this behavior differs on other non-native models, which need their own particular license to connect to vSpace.     To comprehensively understand licensing, trial mode behavior for all native and non-native vSpace devices, please visit the article:  📗 Understanding vSpace Pro Enterprise Licensing and Trial Mode Limitations. For information about AMP, please refer to the following articles:     📗 Tell me more about the AMP for vSpace Pro and its benefits. 📗 Is There a Free Trial of AMP for vSpace Pro? 📗 How can I purchase AMP (Annual Maintenance Plan) for vSpace Pro? * Native devices are devices that include connection to vSpace, like the L, M, MX, RX300, RX300+ Series. Non-native models require a connection license to connect to vSpace, like the RX420(RDP), RX440(RDP), EX Series and LEAFOS.

Choosing a version

The best version of vSpace Pro for your deployment will be determined by the following criteria:

1. Supported Windows OS. Each version of vSpace has a specific compatibility range with operating systems. vSpace Pro Enterprise offers the highest compatibility with contemporary Windows OS versions.
2. Supported Endpoints. vSpace Pro 11, LTS is limited to vSpace native devices. In contrast, vSpace Pro Enterprise supports both native and non-native vSpace endpoints, enabling them to coexist as equal tenants for receiving sessions. 
3. Deployment Scalability. Within the limits of your hardware and environmental resources, vSpace Pro 11, LTS has a predefined user limit. Conversely, vSpace Pro Enterprise has virtually no session density restrictions.
   
4. Full Features. Latest patches, multimedia enhancements, and the most comprehensive OS and peripheral compatibility, along with the most advanced features our solution can provide, are exclusively available on vSpace Pro Enterprise.
   

Know the Fundamentals of vSpace Infrastructure

1. vSpace Pro Server Software
   
2. vSpace Manager
   

vSpace Pro Infrastructure Components

vSpace Pro Basic Scheme

Key Components of the vSpace Pro Platform

1. Clients

vSpace Pro supports session delivery to a diverse range of compatible NComputing hardware and software client endpoints.

2. vSpace Server

The vSpace Pro Server software component installs on a host PC or server. It utilizes the User Extension Protocol (UXP) to deploy virtual desktop sessions to connected clients. Also, it features a redesigned administrative console offering a modern, intuitive user interface and user experience.

3. vSpace Manager

Functioning as a central management broker, vSpace Manager enables the administration of software licenses and the allocation of premium features across connected vSpace Servers. It offers deployment flexibility, allowing installation on the same host where vSpace Server is installed or can be set up on a separate, dedicated machine based on specific environmental needs. (This will be covered later on in this article)

Management Portal

Accessible via web browser at www.ncomputing.com, the Management Portal provides a cloud-based dashboard for NComputing services. It optimizes resource management for NComputing Environments and provides centralized control over software licensing, premium feature assignments, software updates and other account-related services from any location with internet access.

Note: vSpace Pro has a synchronization requirement

A stable internet connection is necessary for the daily synchronization process that occurs between the vSpace Manager and the Management Portal, ensuring license and feature information remains up-to-date across both local and cloud management interfaces.

Understanding Installation Options: Express vs. Custom

When installing vSpace Pro, you'll be prompted to choose between Express and Custom installation modes. Each option determines how the vSpace components are deployed based on your environment's topology and scale.

🛠️ Express Installation

This option installs both modules:

• vSpace Pro Server Software – Manages sessions and user connections

• vSpace Manager – Manages licensing and device inventory

Use Express Installation for single-host deployments. After installation, simply reboot and register the system with the NComputing Management Portal—your Session Host will be ready to accept connections.

⚙️ Custom Installation

Custom Installation allows you to choose which components to install:

• Install only vSpace Manager: Ideal when dedicating a separate machine to handle licensing and inventory across multiple Session Hosts.

• Install only vSpace Server Software: Useful for Session Hosts that will connect to a central vSpace Manager.

📌 Important Note:
If vSpace Manager is installed on a separate machine, that system must have a static IP address so all Session Hosts can reliably connect to it.

Common Deployment Scenarios    

1️⃣ Single vSpace Session Host Installation

         

• Use Case: Small or standalone deployments

• Installation Choice: Express

• Result: Both vSpace Pro Server and vSpace Manager are installed on the same host

This is the most straightforward setup and ideal when you only need one Session Host.

                                                                                                                                                                           

2️⃣ Multiple vSpace Session Hosts with One Hosting vSpace Manager

 

• Use Case: Medium-size LAN deployments

• Installation Steps:

  • On the primary host, choose Express Installation to install both modules

  • On other hosts, choose Custom Installation and install only the vSpace Server Software

  • After reboot, point each Session Host to the IP address of the vSpace Manager
    

        

This setup avoids running multiple vSpace Managers (which can cause data sync issues with the Management Portal) and keeps licensing centralized.

3️⃣ Dedicated vSpace Manager on a Separate Computer

• Use Case: Medium to large-scale deployments

• Installation Steps:

  • On the dedicated licensing server, choose Custom Installation and install only vSpace Manager

  • On each Session Host, choose Custom Installation and install only vSpace Server Software

  • After reboot, configure each Session Host to point to the static IP address of the dedicated vSpace Manager

This approach offloads licensing and inventory duties to a dedicated system, improving scalability and simplifying administration across large environments.

Installation Process

1. Download vSpace and enable the Management Portal online

1. Download the Installer. Sign in to our website and click on the support tab to download the latest version.
2. Enable the Management Portal. Log in and access the Management Portal tab to initialize your dashboard.

Show me a detailed process.

Download vSpace Pro.

1. Upon successful login to the www.ncomputing.com website using your credentials, navigate to the Support tab by hovering your mouse cursor over it. Once the menu appears, locate the Download Now button and click on it.

2. Upon reaching the downloads page, proceed to the section below the webpage banner, where you will find selection menus to select your Product Model and Operating System. Subsequently, click the Apply button to display the corresponding results.

3. All available versions of vSpace related to your selection will be displayed. Please select your preferred version and locate the Download button.

Enable the Management Portal  

It is important not to skip this step as if your Management Portal account has not been accessed ever online, it may not allow the registration of your server under your credentials.

1. Click on the Management Portal tab. (Ensure that you are still logged in to the www.ncomputing.com website to enable the Management Portal tab.)

2. To activate the Management Portal, navigate through the welcome screen and ensure that you reach the Homepage. Upon successful login for the first time, your account will be enabled, and the Management Portal will display access icons granting access to various sections of the website.

At this juncture, your Management Portal account will anticipate registration from your newly established vSpace Server(s) when you utilize your account’s login credentials to register your vSpace Session Host.  

If you want to learn more about what can you do in the Management Portal, you can visit the article: NComputing Management Portal – Overview.

Show me the extraction process.

1. Unzip the folder (Right click > Extract or use your favorite unzipping utility)

2. Double click the MSI installer.  Make sure that you have the highest privileges on installation.

 2. Install vSpace Server Software  

1. Run the MSI installer with admin privileges
   
2. Choose Express or Custom Installation (We explain this above in the previous section, Get Familiar with the Basic vSpace Infrastructure) 
3. Complete the process and reboot

Show me the detailed process

1. Go were you extracted the ZIP file and look for the MSI installer. 
   
2. You will be welcomed by the wizard with a reminder that if you choose to install vSpace Pro Enterprise you will need an AMP subscription.
   
   
3.  For this example, we have chosen Express Install, which will install both, the vSpace Server Software and the vSpace manager. (We already expanded on the meaning of these choices in the section above: Understanding Installation Options: Express vs. Custom)
   
4. Read and accept the EULA. 
   
   
5. Click on Install to continue the process.
   
   
6. You will see the software installation progress.
   
7. Click Install to allow the installation of drivers if prompted. 
   
   
8. Let the progress of install continue.
   Note: This process should be quite fast, depending on your server's hardware capabilities, but if it takes longer, wait until it is completely done and do not interrupt it. 
   If the process takes too long, look for Windows dialog messages hiding behind the installer. Bring them to the front and click Install to allow the Wizard to continue. 
    
9. Compete the installation by clicking on Finish. Your server should reinstall immediately. 
   
   

3. Register vSpace  

Registration is a mandatory process. Upon server restart, you will be greeted by the vSpace Manager’s Registration Window. Alternatively, you can launch the vSpace Manager via the Start Menu Search Bar or Programs list. Complete the registration by entering your Management Portal account. (This is where your devices and licenses should be registered)

Once the process is completed, synchronization occurs, and your vSpace sessions are ready to go.  

An online connection is essential for the functionality of vSpace Pro. This connection is crucial for the platform’s seamless operation. Inventory and license synchronization occur between your environment and the Management Portal at predetermined intervals. Registration constitutes the initial step towards an always-online connection. You must maintain connection online all the time for the vSpace Manager. 

What happens if my connection is interrupted?

vSpace is prepared for such situations. We acknowledge that occasional issues, such as power outages or temporary disruptions, may arise. In such cases, vSpace will initiate a grace period that will permit up to four days for reconnection once the issue has been resolved.

To ensure that synchronization has resumed, click on the Refresh icon in the vSpace Manager app whenever you regain online connectivity.

  

I cannot have Internet in the deployment site. What do I do?

Offline Registration for Environments Without Internet Access

In some deployment environments—such as secure government or enterprise facilities—Internet access is strictly prohibited. To support these scenarios, vSpace Pro 11.3 LTS includes an Offline Registration method that allows you to activate the vSpace Manager without requiring direct Internet connectivity.

This enables vSpace Server Hosts to accept session connections even in fully isolated networks (air-gapped environments). However, there are important limitations and considerations:

Key Limitations of Offline Registration

1. Manual Re-registration Required for Changes
   Offline Registration reports the current state of your deployment to the Management Portal via a file upload.

   ⚠️ Any subsequent change to your deployment (e.g., adding/removing devices, altering host configurations) will require a new offline registration to ensure compliance and maintain functionality.

2. Pre-Authorization Required
   vSpace Pro Enterprise Edition must be pre-authorized for Offline Registration mode. This authorization is granted by NComputing support on a case-by-case basis.

3. Legacy Device Restrictions
   Devices manufactured before January 1, 2015—even if AMP-compliant—cannot operate in offline mode.
   These older devices require an active Internet connection to validate licensing. Attempting to use them in an offline environment will result in failed connections or unlicensed status.

Recommended Alternative: Hybrid Deployment with Centralized Online vSpace Manager

If the goal is to restrict Internet access within the production environment, but you are able to connect to the Internet outside that protected segment, consider the following hybrid architecture:

• Deploy your vSpace Session Hosts inside the secure, offline environment.

• Install vSpace Manager on a separate system that has Internet access, outside the isolated network.

• Establish a secure internal network path between the vSpace Session Hosts and the externally-connected vSpace Manager.

This approach maintains compliance and enables full license synchronization with the NComputing Management Portal, without exposing your production environment to external connectivity.

✅ Benefit: This satisfies both requirements—protecting the local network from Internet exposure while still meeting the online validation needs of the licensing system.

For further reading...

📗vSpace Pro Offline Registration: Important limitations to know

📗How to: Register vSpace Pro LTS Offline

📗What are the requirements to qualify for vSpace Pro Enterprise offline registration?

 

Fine-Tuning Your Deployment

Once vSpace Pro is installed, registered, and operational, there are a few critical post-installation tasks to ensure a stable and efficient deployment.

Firmware Updates for Access Devices

To ensure compatibility with the installed version of vSpace Pro, all NComputing access devices must be running a matching firmware version. A firmware mismatch may result in feature malfunctions or failed connections. You can consult our firmware-specific knowledgebase articles our end-point models:

📗 Update L Series Firmware in vSpace Pro

📗 How can I update the RX300 firmware?

📗 How can I update firmware for RX-RDP, RX-RDP+, RX420(RDP) and LEAF OS devices?