Understanding vSpace Pro Enterprise Licensing and Trial Mode Limitations

Understanding vSpace Pro Enterprise Licensing and Trial Mode Limitations

Introduction

vSpace Pro Enterprise is available for download and installation free of charge. Upon initial setup, the software operates in trial mode, granting access to all functionality with specific limitations depending on device type. This article outlines the behavior of vSpace Pro Enterprise in trial mode and the required licensing needed to remove these restrictions.


Licensing and Trial Mode Behavior

By default, vSpace Pro Enterprise enters trial mode unless appropriate licenses are applied. Trial mode behavior differs based on the endpoint model. The following table describes the conditions for accounts without any existing licenses. If you are unsure of your licensing requirements, please contact your NComputing representative.

Table 1: Trial Mode Behavior by Endpoint Type (vSpace Pro Enterprise version 12.7.4 and later)

Endpoint
types
Trial mode
restrictions
Required license type
to remove trial mode

  1. RX300, RX300+
  2. L250, L300, L350, L400
  3. M300, MX100S, MX100D
  4. RX420(vSpace)

  1. Maximum of 5 concurrent sessions
  2. One-time 7-day trial period
  3. No session time limit during the trial
  4. After the trial, sessions will be blocked unless licensed

AMP for Space Pro (per device)
(SKU: NC-AMP-1A)
  1. RX420(RDP), RX440(RDP)
  2. RX-RDP+
  3. RX540, RX580
  4. vSpace Pro Software client for Windows

  1. Maximum of 5 concurrent sessions
  2. No expiration on trial period
  3. Sessions automatically disconnect after 10 minutes
  4. Users can sign in again after timeout
vSpace Pro Software Connection license* 
(per concurrent user session)
(SKU: vSpacePro-SW-1A)
  1. LEAFOS(x86/64)
  2. EX500 and EX500W
  3. LEAFOS(PI4)

  1. Maximum of 5 concurrent sessions
  2. No expiration on trial period
  3. Sessions automatically disconnect after 10 minutes
  4. Users can sign in again after timeout

LEAFOS Software Connection license*  
(per concurrent user session)
(SKU: vSpacePro-LeafOS-1A)

Notes*Note: RX420(RDP), RX440(RDP), RX-RDP+, RX540 and RX580 thin clients, and LEAFOS-based devices (including EX500 and EX500W) that are purchased with bundled vSpace connection licenses are not subject to the vSpace Pro Enterprise trial mode limitations and have full functionality.

Please be advised that upon reaching the limit of five concurrent sessions under trial mode, the sixth concurrent session will be subject to a warning. However, with an active AMP subscription on 100% of all devices under your Management Portal account, this connection limit restriction will be waived.


Notes
Additionally, please note that AMP licensing is not based on active, concurrent sessions but on serial numbers detected by any vSpace Manager registered to your account. 


After vSpace Pro Enterprise Trial Expiration:

When the vSpace Pro Enterprise trial period ends, session connections from the following thin clients will not be allowed:
  1. RX300, RX300+, L250, L300, L350, L400, M300, MX100S, MX100D, and RX420(vSpace). Users attempting to connect will see the following message:


Session connections from other clients listed in the table above are limited to a maximum of 5 concurrent sessions, with each session lasting up to 10 minutes before being disconnected.

Additional Resources

Learn more about NComputing’s Annual Maintenance Program (AMP) and its benefits.

Conclusion

To ensure uninterrupted operation and full feature access in vSpace Pro Enterprise, it is essential to acquire the appropriate licenses based on your device types. Trial mode is intended for evaluation purposes and comes with defined limitations. For questions about your licensing needs or product activation, please contact your NComputing representative.

Article Number: 636
Revision Date: April 24, 2025

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