Understanding AMP Licensing: AMP for vSpace vs. Device AMP

Understanding AMP Licensing: AMP for vSpace vs. Device AMP

Introduction

The Annual Maintenance Program (AMP) from NComputing is a family of support and software maintenance plans designed to enhance the value of your NComputing environment. However, it's important to understand that there are two distinct AMP productsโ€”AMP for vSpace and Device AMPโ€”each with different purposes, benefits, and application rules.

This article explains the differences between these two offerings to help you remain compliant and get the most from your investment. Let's look at these products separately: 


AMP for vSpace

AMP for vSpace Pro is a comprehensive subscription service designed to unlock the full capabilities of the vSpace Pro Enterprise Edition, with vSpace native thin-clients while also enabling support for legacy devices and providing premium technical support.


Key Benefits:

  1. Enterprise Edition Access
    Full access to advanced features of vSpace Pro Enterprise, including:
    1. Support for the latest popular Operating Systems like Windows Server 2019/2022/2025 and Windows 11.
      For a full list, see our vSpace Operating System Support Matrix. 
    2. Compatibility with vSpace native thin-clients (pre-bundled with vSpace connection licenses):
      1. RX300 Series
      2. L Series (including L400)
      3. M Series
      4. MX Series 
      5. RX420(vSpace)
    3. Compatibility with NComputing multi-VDI thin clients (requires a separate vSpace connection license):
      1. LEAF OS devices (BYOD or repurpose old Windows 10 PCs, laptops and thin clients)
      2. EX500 and EX500W
      3. RX-RDP+, RX420(RDP), RX440(RDP)
      4. RX540, RX580
    4. 2K dual display and enhanced protocols
      1. Support dual display up to 2K display resolution
      2. UXP Turbo with advanced H.264 support  (Muti-user Session Protocol) 
      3. vCAST (Select streaming video enhancement) 
    5. Extensive USB peripheral support
      1. Native webcam, enhanced smart card support, smart board, 10 finger multi-touch, and fingerprint readers support. 
    6. Advanced centralized session and device management
      1. Access to PMC Endpoint Manager to remotely manage all supported devices from a browser
      2. Advanced vSpace Console functionality including session multi-view, broadcast, block all control, device inventory export, scheduled tasks for device reboot, shutdown and firmware updates.
  2. Premium Support Access
    1. Unlimited support tickets (Without AMP, support is limited to KB articles and up to 3 tickets per year)
    2. Live chat and phone support (USA only)
  3. Legacy Device Enablement
    1. Enables older devices (e.g., L250, L300, M300 manufactured before Jan 1, 2015) to remain functional with supported vSpace Pro versions.
  4. Bonus Licensing
    1. Complimentary access to PMC Endpoint Manager
    2. Starting June 1, 2024, AMP coverage for 100+ devices includes free vSpace Pro Client licenses

Compliance Requirement:

To be compliant, 100% coverage is required. That is, having an AMP for vSpace license for every reported serial number of active, native NComputing hardware devices. The following devices are counted toward vSpace AMP compliance calculation:

  1. L250, L300, L350
  2. L400
  3. M300
  4. MX100
  5. RX300, RX300+
  6. RX420(vSpace)
Alert
Remember that vSpace AMP licensing is not based on concurrent sessions, but on active serial numbers from the above specific device models reported to your Management Portal account. Refer here for more details.

Notes
vSpace Pro Client, LEAFOS or RX...RDP series use a different license to maintain connection to vSpace Pro Enterprise.

More info for vSpace Pro Client endpoints:

More info for RX...RDP Series, EX and LEAF OS Series

Purchasing & Licensing Model:

  1. Available for purchase through authorized resellers or directly via the Management Portal.
  2. If a license is purchased via the Management Portal, licenses are automatically applied to your account.
  3. If a license is purchased via reseller, you will receive an email with a license key and it must be applied promptly to your account to activate.
  4. Licenses do not need to be assigned to specific devices, but will be counted against active serial numbers reported to the Management Portal. 
For more information on purchasing AMP for vSpace

SKUs:

  1. NC-AMP-1A (1 year)
  2. NC-AMP-3A (3 years)
  3. NC-AMP-5A (5 years)

๐Ÿ”— Learn more about AMP for vSpace Pro and its benefits



Device AMP

Device AMP is a maintenance subscription specifically designed for individual NComputing endpoint devices. Unlike AMP for vSpace, Device AMP can be purchased and applied selectively per device.


Key Benefits:

  1. Access to firmware updates
  2. Access to the PMC Endpoint Manager
  3. 24/7 access to self-help resources
  4. Unlimited ticket submissions
  5. Live chat and phone support

Device Models Applicable for Device AMP Licensing:

Applies to the following NComputing product lines:
  1. RX-RDP+, RX420(RDP), RX440(RD)
  2. RX540, RX580
  3. EX500, EX500W
  4. LEAF OS devices

Licensing Model:

  1. One license per device is required.
  2. New devices include 1 year of complimentary Device AMP.
  3. After expiration, renewal is optional but strongly recommended to maintain access to benefits.

Important Notes:

  1. Licenses must be allocated to specific devices in the Management Portal.
  2. Unassigned licenses are not effective.
  3. If a license expires and is later renewed, the renewal will apply retroactively to the expiration date.

SKUs:

  1. NC-AMP-RXRDP-1A (1 year)
  2. NC-AMP-RXRDP-2A (2 years)
  3. NC-AMP-RXRDP-3A (3 years)
  4. NC-AMP-RXRDP-4A (4 years)
For more information on purchasing Device AMP


Summary Comparison

FeatureAMP for vSpaceDevice AMP
License ModelAccount-level (must cover 100% of hardware devices)Per-device (flexible allocation)
Main PurposeUnlocks vSpace Pro Enterprise features, legacy support, client licensesFirmware updates, PMC access
PMC AccessIncludedIncluded
vSpace Enterprise AccessYesNo (separate vSpace connection license required)
Free Client LicensesYes (if 100+ devices licensed)No
Renewal RulesLicense must be extended or renewed before expirationRetroactive from expiration
License AssignmentNo (tracked by total serial numbers reported)Yes (must assign to device)


Article #: 850
Revision Date: April 24, 2025



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