Firmware Update Guide for RX300, RX-RDP+, RX420 (RDP), RX440 (RDP), RX540, RX580, LEAF OS & EX500W Devices

Firmware Update Guide for RX300, RX-RDP+, RX420 (RDP), RX440 (RDP), RX540, RX580, LEAF OS & EX500W Devices

Please refer to RX300, RX-RDP+, RX420(RDP), RX440(RDP), RX540, RX580, LEAF OS, and EX500W user configuration guide for additional details:  https://ncomputing.box.com/shared/static/310pp20tfhh4aqc6x4nj14sxch52q360.pdf

The RX300, RX-RDP+, RX420(RDP), RX440(RDP), RX540, RX580, LEAF OS and EX500W firmware can be locally updated manually via an FTP or HTTP URL, or a connected USB memory stick.

You can access the update area in the device Setup GUI. On the options at the left, please click on the ‘Support’ section. 




1. UPDATE manually on RX300, RX-RDP+, RX420(RDP), RX440(RDP), RX540, RX580, LEAF OS and EX500W devices:


Updating from FTP/HTTP URL

The Update from FTP/HTTP URL firmware update method is available in all device operation modes. The necessary firmware file needs to be uploaded to an FTP or web server before using this method and the file URL must be specified as FTP/HTTP URL parameter. The HTTPS protocol can be used too. If the web or FTP server requires user authentication then the user name and password can be provided through the dedicated input fields. These fields should be left empty for anonymous FTP or web server download.

For convenience purposes, NComputing has provided the latest firmware in HTTP URLs which can be used for the RX300, RX-RDP+, RX420(RDP), RX440(RDP), RX540, RX580, and LEAF OS firmware updates. Just visit https://www.ncomputing.com/support/downloads , enter your thin client model, and the  firmware HTTP URL should be listed in the "Firmware Update Instructions" section.

Updating from a USB stick

The Update from USB stick firmware update method is available in all device operation modes via update firmware from ... "USB stick" option. The firmware updatepackage (.upd file) needs to be copied to the root directory of a USB stick formatted with FAT32, NTFS, ext3, or ext4 filesystem. The device will display two tables. First table will contain the list of connected USB mass storage devices, the second the list of firmware update package files found. The [REFRESH] button can be clicked to refresh the lists if a new USB stick was connected after selecting the USB stick based firmware update method.

The selected firmware update package will be installed after clicking the [UPDATE] button.


 

The firmware update process will take a few minutes and should not be interrupted.

     

Please note that when the progress reaches 76%, the progress bar may appear to pause for an extended period.

This is expected behavior, as background tasks are being completed. Once these tasks finish, the update will resume and conclude with a device reboot.

Important note: Each RX-RDP+, RX420(RDP), RX440(RDP), RX540, RX580, LEAF OS, and EX500W device includes a perpetual license for PMC software, along with one year of complimentary software maintenance (Device AMP for RX-RDP/RX420(RDP)). After the first year, if the complimentary Device AMP expires, firmware updates—whether local or remote via PMC—will no longer be available. To continue receiving newer firmware updates, Device AMP licenses must be purchased and assigned to each RX, LEAF OS, and EX device. 


2. UPDATE remotely via PMC Device Management


Alternatively, RX300, RX-RDP+, RX420(RDP), RX440(RDP), RX540, RX580, and LEAF OS and EX500W firmware can be remotely updated using the PMC Device Management console.  
  1. Login to the PMC console. 
  2. Click Administration => Files select file type 'Firmware image' browse file name & upload the latest firmware package (e.g. ‘rx4x0-rdp-5.12.8.upd’ for RX-RDP+, RX420(RDP), RX440(RDP), 'LEAFOS-k66-x64-6.7.2.upd' for LEAF OS and EX500W). 
  3. After uploading the firmware image, Click the Firmware Updates on the Device Management Menu.
  4. Select the ‘latest firmware package (e.g. rx4x0-rdp-5.12.8.upd’), or the corresponding firmware package for RX or LEAF OS device.
  5. Select the device group.
  6. Select the devices which should receive the firmware update.
  7. Schedule the update date and time, or opt to update now.
  8. Click the ‘Apply’ button. If ‘Update now’ was chosen then within 30 seconds the device will receive a request to initiate the firmware update.
Important note:  To enable PMC management of RX300 and RX300+ devices, the customer must maintain vSpace AMP compliance.


 


For remote devices the process can be followed by observing the Audit Events log on Dashboard. 

The firmware update process will take a few minutes and should not be interrupted.

Please note that when the progress reaches 76%, the progress bar may appear to pause for an extended period.
This is expected behavior, as background tasks are being completed. Once these tasks finish, the update will resume and conclude with a device reboot.