How can I update firmware for RX-RDP, RX-RDP+, RX420(RDP) and LEAF OS devices?

How can I update firmware for RX-RDP, RX-RDP+, RX420(RDP) and LEAF OS devices?

Please refer to RX-RDP, RX-RDP+, RX420(RDP), RX300 and LEAF OS user configuration guide for additional details:  https://support.ncomputing.com/portal/kb/articles/rx300-rx-rdp-user-configuration-guide

The Support section of Setup GUI contains firmware update and troubleshooting tools. The availability of firmware update tools depends on the selection of device operation mode.


 

Availability of firmware update method

Operation mode

Update to the latest version available in LAN

Update from FTP/HTTP URL

Update from vSpace Server

Update from USB stick

vSpace Client
(RX300 only)

Yes

Yes

Available

Yes

VERDE VDI Client

n/a

Yes

n/a

Yes

RDP Client

n/a

Yes

n/a

Yes


 
The RX-RDP, RX-RDP+, RX420(RDP) and LEAF OS firmware can be locally updated manually via an FTP or HTTP URL, or a connected USB memory stick.
You can access the update area on the RX-RDP, RX-RDP+, RX420(RDP) or LEAF OS device Setup GUI. On the options at the left, please click on the ‘Support’ section. 


1. UPDATE manually on RX-RDP, RX420(RDP) and LEAF OS device


Updating from FTP/HTTP URL

The Update from FTP/HTTP URL firmware update method is available in all device operation modes. The necessary firmware file needs to be uploaded to an FTP or web server before using this method and the file URL must be specified as FTP/HTTP URL parameter. The HTTPS protocol can be used too. If the web or FTP server requires user authentication then the user name and password can be provided through the dedicated input fields. These fields should be left empty for anonymous FTP or web server download.

For convenience purposes, NComputing has provided the latest firmware in HTTP URLs which can be used for the RX300, RX-RDP, RX-RDP+, RX420(RDP) and LEAF OS firmware updates. Just visit https://www.ncomputing.com/support/downloads , enter your thin client model, and the  firmware HTTP URL should be listed in the "Firmware Update Instructions" section.

Updating from a USB stick

The Update from USB stick firmware update method is available in all device operation modes. The firmware update package (.upd file) needs to be copied to the root directory of a USB stick formatted with FAT32, NTFS, ext3, or ext4 filesystem. The device will display two tables. First table will contain the list of connected USB mass storage devices, the second the list of firmware update package files found. The [REFRESH] button can be clicked to refresh the lists if a new USB stick was connected after selecting the USB stick based firmware update method.

The selected firmware update package will be installed after clicking the [UPDATE] button.


 

The firmware update process will take a few minutes and should not be interrupted.

     

Especially when the process reaches 76% the progress bar will stop moving for a longer while. 

  

This is normal and the update will continue once the background tasks are completed. The firmware update will end with a device reboot.


Important note: Each RX-RDP and RX420(RDP) device comes with a perpetual license of PMC software and first-year complimentary software maintenance update (AMP for RX-RDP /RX420(RDP)). After the first-year complimentary AMP for RX-RDP / RX420(RDP) has expired then the RX-RDP and RX420(RDP) device can only receive firmware updates from PMC. Furthermore, extended AMP for RX-RDP /RX420(RDP) licenses must be purchased and allocated to each RX-RDP and RX420(RDP) device to allow PMC to push firmware update.



2. UPDATE remotely via PMC Device Management


Alternatively, the RX-RDP, RX420(RDP) and LEAF OS firmware can be remotely updated using the PMC Device Management console.  
  1. Login to the PMC console. 
  2. Click Administration => Files select file type 'Firmware image' browse file name & upload the latest firmware package (e.g. ‘rx-rdp-3.1.3.upd’). 
  3. After uploading the firmware image, Click the Firmware Updates on the Device Management Menu.
  4. Select the ‘latest firmware package (e.g. rx-rdp-3.1.3.upd’), or the corresponding firmware package for RX420(RDP) or LEAF OS device.
  5. Select the device group.
  6. Select the devices which should receive the firmware update.
  7. Schedule the update date and time, or opt to update now.
  8. Click the ‘Apply’ button. If ‘Update now’ was chosen then within 30 seconds the device will receive a request to initiate the firmware update.

 


For remote devices the process can be followed by observing the Audit Events log on Dashboard. 

    

The firmware update process will take a few minutes and should not be interrupted.

     

Especially when the process reaches 76% the progress bar will stop moving for a longer while. 

  

This is normal and the update will continue once the background tasks are completed. The firmware update will end with a device reboot.