How can I update firmware for RX-RDP, RX-RDP+, RX420(RDP) and LEAF OS devices?
The Support section of Setup GUI contains
firmware update and troubleshooting tools. The availability of firmware update
tools depends on the selection of device
operation mode.
|
|
Availability of firmware update method |
|||
|
Operation
mode |
Update to the latest version available in
LAN |
Update from FTP/HTTP URL |
Update from vSpace Server |
Update from USB stick |
|
vSpace Client |
Yes |
Yes |
Available |
Yes |
|
VERDE VDI Client |
n/a |
Yes |
n/a |
Yes |
|
RDP Client |
n/a |
Yes |
n/a |
Yes |
1. UPDATE manually on RX-RDP, RX420(RDP) and LEAF OS device
Updating from FTP/HTTP URL
The Update from FTP/HTTP URL firmware update method is available in all device operation modes. The necessary firmware file needs to be uploaded to an FTP or web server before using this method and the file URL must be specified as FTP/HTTP URL parameter. The HTTPS protocol can be used too. If the web or FTP server requires user authentication then the user name and password can be provided through the dedicated input fields. These fields should be left empty for anonymous FTP or web server download.
For convenience purposes, NComputing has provided the latest firmware in HTTP URLs which can be used for the RX300, RX-RDP, RX-RDP+, RX420(RDP) and LEAF OS firmware updates. Just visit https://www.ncomputing.com/support/downloads , enter your thin client model, and the firmware HTTP URL should be listed in the "Firmware Update Instructions" section.Updating from a USB stick
The Update from USB stick firmware update method is available in all device operation modes. The firmware update package (.upd file) needs to be copied to the root directory of a USB stick formatted with FAT32, NTFS, ext3, or ext4 filesystem. The device will display two tables. First table will contain the list of connected USB mass storage devices, the second the list of firmware update package files found. The [REFRESH] button can be clicked to refresh the lists if a new USB stick was connected after selecting the USB stick based firmware update method.
The selected firmware update package will be installed after clicking the [UPDATE] button.
The firmware update process will take a few minutes and should not be interrupted.
Especially when the process reaches 76% the progress bar will stop moving for a longer while.
This is normal and the update will continue once the background tasks are completed. The firmware update will end with a device reboot.
Important note: Each RX-RDP and RX420(RDP) device comes with a perpetual license of PMC software and first-year complimentary software maintenance update (AMP for RX-RDP /RX420(RDP)). After the first-year complimentary AMP for RX-RDP / RX420(RDP) has expired then the RX-RDP and RX420(RDP) device can only receive firmware updates from PMC. Furthermore, extended AMP for RX-RDP /RX420(RDP) licenses must be purchased and allocated to each RX-RDP and RX420(RDP) device to allow PMC to push firmware update.
2. UPDATE remotely via PMC Device Management
- Login to the PMC console.
- Click Administration => Files select file type 'Firmware image' browse file name & upload the latest firmware package (e.g. ‘rx-rdp-3.1.3.upd’).
- After uploading the firmware image, Click the Firmware Updates on the Device Management Menu.
- Select the ‘latest firmware package (e.g. rx-rdp-3.1.3.upd’), or the corresponding firmware package for RX420(RDP) or LEAF OS device.
- Select the device group.
- Select the devices which should receive the firmware update.
- Schedule the update date and time, or opt to update now.
- Click the ‘Apply’ button. If ‘Update now’ was chosen then within 30 seconds the device will receive a request to initiate the firmware update.
This is normal and the update will continue once the background tasks are completed. The firmware update will end with a device reboot.
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