How can I update the RX300 firmware?

How can I update the RX300 firmware?

Please refer to RX-RDP, RX420(RDP), RX300 and LEAF OS user configuration guide for additional details:  https://support.ncomputing.com/portal/kb/articles/rx300-rx-rdp-user-configuration-guide

The Support section of Setup GUI contains firmware update and troubleshooting tools. The availability of firmware update tools depends on the selection of device operation mode.

 

Availability of firmware update method

Operation mode

Update to the latest version available in LAN

Update from FTP/HTTP URL

Update from vSpace Server

Update from USB stick

vSpace Client
(RX300 only)

Available

Available

Available

Available

VERDE VDI Client

Unavailable

Available

Unavailable

Available

RDP Client

Unavailable

Available

Unavailable

Available


 
The RX300 firmware can be updated in many different ways to provide convenient options.

1. UPDATE manually on RX300 device

Updating firmware to the latest version available in LAN

The Update to the latest version available in LAN option uses the UDP protocol to find in the local network a vSpace Server offering the newest RX300 firmware. The ‘Multiuser Boot Server for Miniterm’ service running in each vSpace Server handles the request and provides the firmware file.

Updating firmware from specified vSpace Server

The Update from vSpace Server option can be used to download a specific firmware file from specified vSpace Server. As in previous case the ‘Multiuser Boot Server for Miniterm’ service running in each vSpace Server handles the request and provides the firmware file. By default the ‘Multiuser Boot Server for Miniterm’ service stores the firmware files in ‘C:\Program Files\NComputing\vSpace Server Software\Bootsrv’ folder of the vSpace Server. The RX300 Firmware file name is like ‘rx300-3.9.2.upd’. The vSpace Server can be specified as a hostname, FQDN, or IP address.

Updating from FTP/HTTP URL

The Update from FTP/HTTP URL firmware update method is available in all device operation modes. The necessary firmware file needs to be uploaded to an FTP or web server before using this method and the file URL must be specified as FTP/HTTP URL parameter. The HTTPS protocol can be used too. If the web or FTP server requires user authentication then the user name and password can be provided through the dedicated input fields. These fields should be left empty for anonymous FTP or web server download.


For convenience purposes, NComputing has provided the following HTTP URL which can be used for the RX300 firmware update:


Updating from a USB stick

The Update from USB stick firmware update method is available in all device operation modes. The firmware update package (.upd file) needs to be copied to the root directory of a USB stick formatted with FAT32, NTFS, ext3, or ext4 filesystem. The device will display two tables. First table will contain the list of connected USB mass storage devices, the second the list of firmware update package files found. The [REFRESH] button can be clicked to refresh the lists if a new USB stick was connected after selecting the USB stick based firmware update method.

The selected firmware update package will be installed after clicking the [UPDATE] button.

 

The firmware update process will take a few minutes and should not be interrupted.

     

Especially when the process reaches 76% the progress bar will stop moving for a longer while. 

  

This is normal and the update will continue once the background tasks are completed. The firmware update will end with a device reboot.



2. UPDATE firmware remotely from vSpace Console

  1. Make sure your RX300 devices and at least one vSpace host are on the same ethernet subnet.  Out of LAN updates could only be possible if proper configurations to the network have happen to accommodate UDP protocols to pass through.    
  2. On the vSpace host system, launch the NComputing Console by navigating to: Start > All Programs > NComputing vSpace Console. Click on Manage devices.
  3. Click on the “Update Firmware” button on the top of the window.
  4. Select “Latest form LAN” device and click “Update
  5. The terminal will go through it's firmware update cycle.  
  6. Your firmware update is now complete. Please refer to the latest user manual for further information on other approaches to updating firmware.

Update via vSpace console through FTP site :
  1. On the vSpace host system, launch the NComputing Console by navigating to: Start > All Programs > NComputing vSpace Console. Click on Manage devices.
  2. Click on the “Update Firmware” button on the top of the window.
  3. Select From FTP Server or VSpace Server.
  4. Type your created  FTP URL , User Name,  password & Click Update. (refer the below picture)
 



3. UPDATE firmware remotely via PMC Device Management

Alternatively, the RX300 firmware can be remotely updated using the PMC Device Management console.  

  1. Login to the PMC console. 
  2. Click Administration => Files select file type 'Firmware image' browse file name & upload the latest firmware package (e.g. rx300-3.9.2.upd). 
  3. After uploading the firmware image, Click the Firmware Updates on the Device Management Menu.
  4. Select the latest firmware package (e.g. rx300-3.9.2.upd), or the corresponding firmware package for RX420(RDP) or LEAF OS device.
  5. Select the device group.
  6. Select the devices which should receive the firmware update.
  7. Schedule the update date and time, or opt to update now.
  8. Click the ‘Apply’ button. If ‘Update now’ was chosen then within 30 seconds the device will receive a request to initiate the firmware update.

 


For remote devices the process can be followed by observing the Audit Events log on Dashboard. 

    

The firmware update process will take a few minutes and should not be interrupted.

     

Especially when the process reaches 76% the progress bar will stop moving for a longer while. 

  

This is normal and the update will continue once the background tasks are completed. The firmware update will end with a device reboot.



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