Overview
The Annual Maintenance Plan (AMP) for vSpace Pro is designed to provide peace of mind and ensure the continued functionality of your vSpace deployments.
Compliance Requirement
100% coverage of every unit is required for compliance. Compliance is counted based on the number of devices associated with your NComputing Management Portal account.
Key Benefits of AMP for vSpace Pro
Benefit | Description |
|---|
Access to vSpace Pro Enterprise Edition | Gain access to the latest features, including: - Latest Windows OS support (Windows Server 2019, 2022, 2025, Windows 11)
- Support for next-generation endpoints (RX420(RDP), RX-440(RDP) RX-420 (vSpace), RX540, RX580, EX Series and LEAFOS devices)
- Native webcam support for video conferencing (Teams, Zoom, WebEx, etc.)
- Enhanced audio quality for L-series, M/MX-series thin clients
- Scalability for large deployments
- Access to features like smart board, multi-touch, and enhanced smart card support
- Built-in vCAST Streaming technology
- Health Monitoring for your servers
|
Legacy Device Support | Older NComputing devices (L250/L300/M300) manufactured prior to January 1, 2015 can connect to vSpace Pro 11 LTS and vSpace Pro 12 (Enterprise Edition) without service interruption. |
Enhanced Technical Support | Receive premium support, including: - Unlimited access to the Knowledge Base
- Web-based ticket support (up to 5 per month)
- Critical issue maximum response time: 2 business days
|
Complementary Licensing | - PMC Device Management software for RX300
- 5 complementary vSpace Pro Client software licenses (valued at $250) when you subscribe to AMP with coverage for 100 or more devices (effective June 1, 2024)*
|
* Applicable with the purchase of NC-AMP-1A, NC-AMP-3A, and NC-AMP-5A license types with a 1-year or longer duration. Must maintain AMP compliance with 100 or more AMP licenses.
What Happens Without AMP?
If you do not have an active AMP subscription, your access and support are limited:
- Trial period will start. For vSpace native devices, there will be a limitation of a one-time, 7 day trial of vSpace Pro Enterprise. For non-native devices to vSpace and a full disclosure of trial limitations, see this article: 📗Understanding vSpace Pro Enterprise Licensing and Trial Mode Limitations
- Newer Devices (Manufactured on or after Jan 1, 2015): These will still be able to access vSpace Pro 11 LTS (supports up to Windows Server 2016) but cannot connect to vSpace Pro Enterprise Edition after trial period.
- Legacy Devices (Manufactured prior to Jan 1, 2015): Cannot connect to vSpace Pro 11 LTS or vSpace Pro Enterprise Edition. You must purchase AMP to connect these devices.
- Support is Limited: You are restricted to KB articles, a maximum of 3 web-tickets, and a pay-per-incident option after that. No phone support or chat is available.
For more details on compliance, see: 📗How to Check for vSpace Pro Compliance
How to Purchase AMP
You can purchase AMP for vSpace Pro through the Management Portal for immediate license application, or through NComputing resellers.
For detailed steps, please refer to this article: 📗How can I purchase AMP (Annual Maintenance Plan) for vSpace Pro?
If you have any questions, feel free to contact us or 👉 send a ticket to our support team.
Article #KB635
Last Edited: 12/01/2025