Error: “Your software client trial license is limited” (for devices without a bundled license)

Error: “Your software client trial license is limited” (for devices without a bundled license)

Summary

This message appears when a thin client device attempts to connect to vSpace Pro Enterprise but exceeds the limitations of trial mode due to missing required connection licensing.




Devices such as LEAFOS and several models of RX series thin clients that do not come with pre-bundled vSpace licenses will require a separate software connection license to operate beyond the trial restrictions.


Why Am I Seeing This Message?

The error "Your software client trial is limited" indicates that your device has exceeded the limits of vSpace Pro Enterprise’s built-in trial mode. This is commonly seen with the following endpoint types:

These devices do not include a pre-bundled vSpace connection license by default, like it happens to vSpace-native thin clients like the RX-300, L-Series, M-Series and MX-Series. Therefore, to unlock full access and eliminate the trial mode restriction, a separate vSpace Pro Software Connection License must be applied.


Required License Types

 

Endpoint

Required license type to remove vSpace Pro Enterprise trial mode


  1. RX-RDP+
  2. RX420(RDP)
  3. RX440(RDP)
  4. RX540
  5. RX580


vSpace Pro Software Connection license* (per concurrent user session)

(SKU: vSpacePro-SW-1A, available for purchase in the NComputing Management Portal > Purchase licenses and Services) 


  1. LEAFOS(x86-64) including EX500 and EX500W


LEAFOS Software Connection license* (per concurrent user session)

(SKU: vSpacePro-LeafOS-1A available for purchase in the NComputing Management Portal > Purchase licenses and Services) 


Notes
Note: Devices purchased with pre-bundled vSpace connection licenses are not subject to trial mode behavior and will have full access by default.

Related Scenario

If you're using devices such as RX300, RX300+, L400, LEAFOS, EX500, EX500W, RX-RDP+ RX420(RDP), RX440(RDP), RX420(vSpace) RX540 or RX580 that do include a bundled connection license and you're still encountering this message, please refer to this article for troubleshooting:
👉 Error Message: “Your Software Client Trial Is Limited” (For Devices With Pre-Bundled vSpace Connection Licenses)


Additional Information

vSpace Pro Enterprise includes a free trial mode upon installation. This allows a one time, 7 day free trial with up to 5 concurrent sessions. Once the trial period or session limit is exceeded, valid licensing must be applied to continue usage.

For a complete explanation of trial mode behavior and licensing requirements, please refer to our core licensing article:
👉 Understanding vSpace Pro Enterprise Licensing and Trial Mode Limitations


Conclusion

To avoid the "Your software client trial is limited" error, ensure your devices have either bundled vSpace connection licenses or purchase and apply the appropriate software connection licenses. For full guidance on licensing and trial restrictions, consult the article highlighted in the previous paragraph or contact your NComputing representative.



Article Number: 852
Revision Date: April 17, 2025