Knowledge Base NComputing Commonly Asked Questions Error Type

            This NComputing device is not authorized to use the version of vSpace Pro to which you are connecting...


            This article assumes that you are using vSpace Pro 11.3.2 LTS as this message is specific to this particular vSpace Pro version. 

            If you are getting this message, your NComputing device(s) (L250, L300 or M300) was manufactured prior to January 1st, 2015.
            These devices are considered as legacy devices and action is needed to become vSpace Pro compliant
              to avoid further service interruption.                      

            The first step is to check if you are vSpace Pro compliant

            If you are not vSpace Pro compliant (have legacy devices that were manufactured prior to January 1st, 2015), you must comply with one of the following three options:
            1. Option 1: Purchase vSpace Pro AMP licensing for all of your compatible NComputing devices regardless of manufacture date connected to all of the vSpace Pro Software (vSpace Pro 10.x, 11.x, vSpace Pro 11.3 LTS and vSpace Pro Enterprise Edition) installations registered to your customer account.
            2. Option 2: Purchase vSpace Pro Legacy Device licensing (vSpacePro-Old-1A) for all of the devices manufactured before January 1st, 2015. This license only permits the use of the older devices with vSpace Pro Software and does not include the benefits of vSpace Pro AMP.
            3. Option 3: You can still use these legacy devices to access vSpace 6.9 Software “as is” without any restriction. New installations of vSpace Pro 6.9 require a non-refundable one-time offline registration fee (per server). Existing vSpace Pro 6.9 installations are not affected.
            Failure to comply with the vSpace Pro compliance requirements and continued use of legacy devices may result in interruption of vSpace Pro Server Software functionality (vSpace Pro 10.x, 11.x and 11.3 LTS). 
            1. Check if you’re vSpace Pro complaint.
            2. Learn the vSpace Pro compliant requirements and your options.
            3. If you have NComputing legacy devices (manufactured prior to January 1, 2015) listed in your Management Portal account but no longer used and wish to remove them from the vSpace Pro compliance calculation, please follow the instruction here.
            4. Learn the difference between “vSpace Pro AMP licensing” and “Aged Device Connection licensing”
            5. How to purchase vSpace Pro AMP license or Aged Device Connection license.
            For more clarification on this subject, please contact our tech support


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