What is the difference between vSpace pro AMP licensing and vSpace Pro Aged Device Connection licensing?
AMP for vSpace Pro license:
Also known as Annual Maintenance Program for vSpace Pro, provides the following benefits:
NComputing Legacy Device Support
• Older NComputing devices (L250/L300/M300) that were manufactured prior to January 1, 2015 can use vSpace Pro Software (vSpace Pro 10, 11LTS and the Enterprise Edition) without any service interruption.
Access to vSpace Pro Enterprise Edition
• Latest Windows OS support including Windows Server 2019
• Scalability for large deployments
• Access to latest features like smart board, multi-touch, enhanced smart card support
• Health Monitoring for your vSpace servers
• Unlimited support tickets
• Live chat support
• Phone support (available only in the U.S)
Complementary product licensing
• PMC Device Management software for RX300
• Subscribe to AMP with coverage for 10 or more devices and get 5 complementary vSpace Pro Client software licenses (valued at $250)*
*Applicable with the purchase AMP license types (NC-AMP-1A, NC-AMP-3A and NC-AMP-5A) with 1-year or longer duration. Must maintain AMP compliance with 10 or more AMP licenses.
To be eligible to receive the benefits described above you must purchase a subscription to AMP for vSpace Pro (Annual Maintenance Program) for ALL NComputing devices used with your vSpace Pro server(s). If your account is compliant with AMP for vSpace Pro, you do NOT need to acquire additional vSpace Pro Aged Device Connection license as part of the AMP benefits.
vSpace Pro Aged Device Connection license:
vSpace Pro Aged Device Connection subscription allows you to continue to use the older devices manufactured before January 1st, 2015 with vSpace Pro 10.x, 11.x and up to vSpace Pro 11.3 LTS. You must purchase a license for each of the older devices that you use with vSpace Pro. This license only permits the use of the older devices with vSpace Pro Software and does not include the benefits of AMP for vSpace Pro as listed above.
This NComputing device is not authorized to use the version of vSpace Pro to which you are connecting...
Message Context If you see this message when using your NComputing unit, your NComputing device(s) (L250, L300 or M300) was manufactured prior to January 1st, 2015. You can quickly check the date of manufacturing by looking on the sticker under the ...
Can I try vSpace Pro Enterprise Edition?
Yes, you can download and install vSpace Pro Enterprise for free. By default you will begin in trial mode where all functionality is available but limited as described below. To remove trial mode you'll need to purchase the required licenses for the ...
Device shows a black screen when connecting to vSpace Pro and returns to Server List menu.
This article assumes that you are using vSpace Pro Enterprise, or 11.3.2 LTS and are using L250, L300 or M300. Any other version of vSpace, as of the writing of this article is not supported. If your terminal displays this behavior, the device was ...
PMC must be registered to the Management Portal upon installation before it can be used. Your Management Portal account will determine the licensing options available. It is important that you use the correct credentials when registering PMC to the ...
How can I purchase AMP (Annual Maintenance Plan) for vSpace Pro?
Our vSpace Pro AMP subscription it's sold per license and it is good for coverage of one NComputing device. In order to cover multiple devices, multiple licenses need to be purchased. GETTING YOUR ACCOUNT READY. If you have an existing environment ...