Firmware Update and Device Management
RX-300: How to collect logs for technical Support
During troubleshooting, support may request for you to collect and send a log file from your RX-300. You will need a USB flashdrive. For this example we are using a 2 GB drive. We recommend to quick format the drive and give it a name to avoid ...
How do I perform factory setting reset for RX-RDP, RX420(RDP), RX300 and LEAF OS devices?
Please refer to RX-RDP, RX420(RDP), RX300 and LEAF OS user configuration guide for additional details: https://support.ncomputing.com/portal/kb/articles/rx300-rx-rdp-user-configuration-guide There are 2 ways the thin client can be factory reset: (1) ...
How to configure remote device management setting on RX-RDP, RX420(RDP), RX300 and LEAF OS devices?
Please refer to RX-RDP, RX420(RDP), RX300 and LEAF OS user configuration guide for additional details: https://support.ncomputing.com/portal/kb/articles/rx300-rx-rdp-user-configuration-guide The Management Setup GUI section allows configuration of ...
Where can I find the latest firmware for RX300?
To ensure the best performance of your RX300 device, please ensure you have the latest Firmware. You can find the latest RX300 firmware from NComputing software download page: https://www.ncomputing.com/support/downloads There are multiple ways you ...
How To Recover the RX300 Firmware Image
Please note that this procedure is for the RX-300 (Black and Magenta chassis) thin client only. All other RX family devices (like the RX-RDP or RX-HDX) will not benefit from this procedure and you can void your warranty if the steps outlined in this ...
RX300 Factory Reset
1. Process under newer firmware builds. (3.10.3 and newer) In recent versions of the RX300 firmware you can find the Factory Settings button in the RX300 firmware menu: A. Click on the settings (gear) icon. B. Click on the Support tab C. Click on ...
Can I use vSpace Console to centrally manage my RX300 devices?
vSpace Console is the central management interface for the vSpace Pro environment. vSpace Console is where admins can centrally manage vSpace deployment with device management features. • Define device configuration profiles and push to hundreds of ...
How can I update the RX300 firmware?
Please refer to RX-RDP, RX420(RDP), RX300 and LEAF OS user configuration guide for additional details: https://support.ncomputing.com/portal/kb/articles/rx300-rx-rdp-user-configuration-guide The Support section of Setup GUI contains firmware update ...