RX-300: How to collect logs for technical Support

RX-300: How to collect logs for technical Support

During troubleshooting, support may request for you to collect and send a log file from your RX-300. 

You will need a USB flashdrive. For this example we are using a 2 GB drive.  
We recommend to quick format the drive and give it a name to avoid confusions if more than one drive shows while collecting the logs.
In the example below, the drive was named "RX300 Logs" and we formatted in "FAT (Default)" file system.  



Once formatted, plug in the USB flashdrive to the RX300. Click on the settings icon (the gear next to the power symbol)



At the tabs on the left of the window, select "Support" and click on "Collect Logs".



You will see your drive's name listed. Select it and click "Collect". 

From there, you will be able to attach it to your email conversations with Support.

Please refer to RX-RDP, RX420(RDP), RX300 and LEAF OS user configuration guide for additional details:  https://support.ncomputing.com/portal/kb/articles/rx300-rx-rdp-user-configuration-guide


REV 02/2021    

    • Related Articles

    • LEAFOS: How to collect logs for technical Support

      During troubleshooting, support may request for you to collect and send a log file from your LEAFOS device.    You will need a USB flashdrive. For this example we are using a 2 GB drive.   We recommend to quick format the drive and give it a name to ...

    • Accessing the RX-300 and RX-RDP Linux Line Command to Collect the Client Logs

      Product Line:  VERDE On the RX300 device please do the following to collect the logs:   Please open the Setup GUI, go to Peripherals section, select Custom settings and select ‘Native (RDP only)’ redirection for mass storage. Apply the settings. With ...

    • Purpose of Various VERDE Logs and Files

      Product Line:  VERDE This article is devoted to explaining various files and logs found on the VERDE server.  The files are changing due to the inclusion of new functions.  This article will grow as more inquiries are submitted: What is the crontab ...

    • No Touch Certificate \ File management \ Screen Saver \ File Store

      the Stratodesk Virtual Appliance not only contains the NoTouch Center, but also hosts several other services, like a web server, Samba server (Windows file shares), PXE server, etc. The web server can be used for delivering the CA certificates or ...

    • vSpace Pro Technical Alert

      NComputing Technical News Flash Due to a known issue connected with an old timer for registration inside the current vSpace Pro 10 software, there is a chance after 30 days of running, connected sessions to the host server will stop and the following ...