RX300 device has a firmware recovery mode (firmware version 3.1.3 or newer) that
can recover the corresponding images in case the firmware gets corrupted. Hopefully
you will never have to use this. If you do, please follow the steps below to
enter the firmware recovery mode.
The RX300 firmware recovery image is Linux-kernel-specific,
so depending on the last RX300 firmware version that was installed on the
corrupted RX300, there will be different recovery images.
The table below summarizes the mapping between the last
installed RX300 firmware version on the corrupted device to the corresponding
firmware recovery package version:
Look closely to the different firmware versions offered below. In order for the recovery to be efficient and avoid further possible issues, we recommend using the firmware image that is closest to the version installed in your device. Once you recover the unit, you can update the device to the latest firmware as desired.
(Last installed firmware
recovery package version
3.8.1 Recovery image (download
4.0.5 - 4.2.2
4.0.5 Recovery Image (download
4.2.3 - 4.2.11 (or higher
4.2.11 Recovery Image (download
Please follow the steps below to apply the RX300 firmware recovery image:
1. Download the corresponding RX300 Recovery Image above (based on the last
installed firmware version) onto a USB pendrive. Then connect the USB pendrive to
the RX300 device.
2. During the reboot of RX300, press and hold the power button
(located on top of RX300). A few seconds into the reboot it will bring up the
“Recovery mode for RX300 device” window. Select ‘Firmware Recovery’.
3. The “Thin Client” option is pre-selected. Click 'OK' to proceed.
4. You will be prompted with a file navigation window to
navigate the content of the connected USB memory stick. Choose the recovery
image and click “Open” to proceed with the recovery procedure.
5. After the image is recovered, please click restart to
reboot the RX300 and exit the recovery mode.