Device shows a black screen when connecting to vSpace Pro and returns to Server List menu.
This article assumes that you are using vSpace Pro Enterprise, or 11.3.2 LTS and are using L250, L300 or M300. Any other version of vSpace, as of the writing of this article is not supported.
If your terminal displays this behavior, the device was not able to achieve connection to the server.
This warning message indicates that the vSpace Server you are attempted to connect is not associated with a vSpace Manager.
It is very likely your vSpace Pro deployment includes NComputing legacy devices manufactured prior to January 1, 2015 and are not
vSpace Pro compliant
, hence the service interruption.
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This NComputing device is not authorized to use the version of vSpace Pro to which you are connecting...
Message Context If you see this message when using your NComputing unit, your NComputing device(s) (L250, L300 or M300) was manufactured prior to January 1st, 2015. You can quickly check the date of manufacturing by looking on the sticker under the ...