Resolving Error: "Your software client trial is limited" -- (for thin clients WITH a prebundled vSpace connection license)
If you encounter the vSpace connection error message "Your software client trial is limited", please refer to the following article to resolve this issue.
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- If you have LEAFOS, RX-RDP+, RX420(RDP), or RX440(RDP) devices without pre-bundled vSpace connection licenses, you will need to acquire the appropriate vSpace connection license. Please refer to the KB article: https://support.ncomputing.com/portal/en/kb/articles/error-your-software-client-trial-license-is-limited
- If you have RX300, RX300+, RX-RDP+, RX420(RDP), RX440(RDP), or LEAF OS devices with pre-bundled vSpace connection licenses, follow the procedures below to ‘unregister’ and ‘re-register’ your vSpace Manager to resolve the issue
Under some rare scenarios, the local licensing database in vSpace Manager may be out of sync with NComputing’s Management Portal, creating this connection error message. Follow the steps below to rectify the connection license issue:
(a) If your existing vSpace Pro deployment has a release version that is vSpace Pro LTS (version 11.3.12 or earlier) or vSpace Pro Enterprise (12.7.4 or earlier):
i. Unregister your
vSpace Manager on the host machine. You will be prompted to confirm. After
confirming, the application will close.
ii. Upgrade your vSpace Pro software to the
latest version from the NComputing software download website
(vSpace Pro LTS version 11.3.13 or newer, and vSpace Pro Enterprise version
12.7.5 or newer).
iii. Register your new vSpace Manager again using the same account credentials as before.
iv. Wait for approximately 15 minutes to allow the licensing database to sync from NComputing Management Portal to vSpace Manager, and then connect your NComputing thin clients.
(b) If your existing vSpace Pro deployment
has a software version that is vSpace Pro LTS (version 11.3.13 or newer) or
vSpace Pro Enterprise (12.7.5 or newer):
i. Unregister your vSpace Manager on the host machine. You will be prompted to confirm. After confirming, the application will close.
iii. Wait for approximately 15 minutes to allow the licensing database to sync from NComputing Management Portal to vSpace Manager, and then connect your NComputing thin clients.
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