Error Message: “Your Software Client Trial Is Limited” (For Devices With Pre-Bundled vSpace Connection Licenses)

Error Message: “Your Software Client Trial Is Limited” (For Devices With Pre-Bundled vSpace Connection Licenses)

Summary


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This message appears when a thin client device attempts to connect to vSpace Pro Enterprise but exceeds the limitations of trial mode due to missing required connection licensing.
However, on an L400, RX300, RX300+, RX-RDP+, RX420(RDP), RX440(RDP), RX540, RX580 or LEAFOS device (including EX500 and EX500W) that includes a pre-bundled vSpace connection license, this issue may be caused by a temporary licensing database synchronization problem between your vSpace Manager and the NComputing Management Portal.

This article provides steps to resolve the issue by unregistering and re-registering your vSpace Manager.

Important Distinction

If your device does not include a pre-bundled vSpace connection license, this error is expected once trial mode restrictions are exceeded. In that case, please refer to this article:
👉 Error: “Your Software Client Trial License Is Limited” – For Thin Clients Without Pre-Bundled vSpace Connection License


Affected Devices with Pre-Bundled Licenses

This article applies to the following thin clients with bundled vSpace connection licenses:

  • L400

  • RX300, RX300+

  • RX-RDP+, RX420(RDP), RX440(RDP)

  • RX420(vSpace)

  • RX540, RX580

  • LEAFOS (x86-64)

  • EX500, EX500W

Resolution Steps

In rare cases, the local licensing database in vSpace Manager may fall out of sync with the NComputing Management Portal, causing vSpace Pro to misread the license status. To fix this:

Scenario A: Older Software Versions

If your current vSpace Pro version is:

  • vSpace Pro LTS 11.3.12 or earlier, or

  • vSpace Pro Enterprise 12.7.4 or earlier

Steps:

  1. Unregister your vSpace Manager from the host machine (you’ll be prompted to confirm; the app will close afterward).

     

     

  2. Upgrade to the latest version of vSpace Pro following the reinstall instructions in this article: 
    👉 vSpace Pro Software Clean Re-Install Procedure

  3. The last step on the article, linked above, will be to register again the vSpace Manager again using the same Management Portal account credentials.

  4. Wait approximately 15 minutes to allow the licensing database to synchronize.

  5. Reconnect your thin clients and verify full access.

Scenario B: Latest Software Versions

Using the newer versions, you only need to re-register. As of the time of writing this article, if you are currently running:

  • vSpace Pro LTS 11.3.13 or newer, or

  • vSpace Pro Enterprise 12.7.5 or newer

Steps:

  1. Unregister your vSpace Manager from the host machine.

     

  2. Re-register using the same Management Portal credentials.

  3. Wait approximately 15 minutes for the system to resync.

  4. Reconnect your thin clients.


Additional Resources

For a complete explanation of trial mode limitations and licensing behavior, please refer to our core licensing article:
👉 Understanding vSpace Pro Enterprise Licensing and Trial Mode Limitations


Conclusion

This error is typically resolvable with a simple sync process if your device is properly licensed. Following the above steps should restore full functionality. If issues persist after trying both scenarios, please contact NComputing Support for further assistance.



Article Number: 853
Revision Date: April 17, 2025