Device cannot get IP address from DHCP

L-series Legacy: Device cannot get IP address from DHCP


If you are using terminals that are not compatible with vSpace Pro 11 or Enterprise edition, likely, these are outdated and need to be upgraded.  
You can see our new line of products and consult your sales representative or authorized partner about updating your product.
Also, "Classic Versions" like vSpace 6 will be permanently discontinued after June 30th, 2020.  
Please upgrade promptly to our latest platform  vSpace Pro. 

If you need technical support to guide you on your upgrade, you can contact us here. 


If an L-series device is configured to use Dynamic IP address, a DHCP server must be present on the network where the L-series device is connected.

Summary

  1. Please verify the following behaviors in order to isolate the problem:
  2. Does clicking on the "Retry" button after 30 seconds work? - If yes, please look at the attached document for advice.

If you configure the L-device to use Static IP, manually assign an IP address to it and configure it to access a server with a known IP address, can it connect successfully? - if yes, your DHCP server is not running, not configured properly or is not accessible from the sub-network where the L-device is connected.

If you answered no to the above questions, please re-check all network cables and verify if the network connection status is Ok on the network switch where the device is connected to (check for a green light for the switch port where you plugged the L-device network cable).


Article #KB018

Last Edited: May 21, 2020


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