Tell me more about NComputing’s policy related to older thin client devices.

Tell me more about NComputing’s policy related to older thin client devices.


If you deploy with vSpace versions prior to 10.x (e.g. vSpace 6, 7 or 8), this new policy change does not affect you.

If you deploy with vSpace Pro Software (vSpace Pro 10.x, vSpace Pro 11.x, vSpace Pro 11.3 LTS and vSpace Pro Enterprise Edition), and if all your NComputing thin client devices were manufactured on or after January 1st, 2015 then this new policy change does not affect you.

If you deploy with vSpace Pro Software (vSpace Pro 10.x, vSpace Pro 11.x, vSpace Pro 11.3 LTS and vSpace Pro Enterprise Edition), and some or all your NComputing thin client devices were manufactured before January 1st, 2015 then please carefully read the following:

NComputing legacy devices are defined as L250, L300 and M300 devices that were manufactured prior to January 1st, 2015. vSpace Pro Server Software is designed and developed by NComputing Global, Inc. and is exclusively licensed and permitted for use by NComputing devices manufactured from 2015 to the present. 

Effective July 1st, 2019, customers can receive an exemption allowing the use of legacy devices by becoming compliant with the NComputing AMP program to access any vSpace Pro Software (vSpace Pro 10.x, 11.x, vSpace Pro 11.3 LTS and vSpace Pro Enterprise Edition). AMP compliance requires the purchase of an AMP subscription for all NComputing devices (regardless of manufacture date) that are connected to vSpace Pro Software. 

If you have older devices that were manufactured prior to January 1st, 2015, you must comply with one of the following conditions:

Option 1: Purchase vSpace Pro AMP licensing for all of your compatible NComputing devices regardless of manufacture date connected to all of the vSpace Pro Software (vSpace Pro 10.x, 11.x, vSpace Pro 11.3 LTS and vSpace Pro Enterprise Edition) installations registered to your customer account.

Option 2: Purchase vSpace Pro Legacy Device licensing (vSpacePro-Old-1A) for all of the devices manufactured before January 1st, 2015. This license only permits the use of the older devices with vSpace Pro Software and does not include the benefits of vSpace Pro AMP.

Failure to comply with the NComputing AMP program requirements and continued use of legacy devices may result in interruption of vSpace Pro Server Software functionality. 
If you are using vSpace Pro version 10.x, 11.0, 11.1, 11.2 or 11.3.1 and do not have sufficient AMP or Aged Device Connection licenses then the service disruption may effect your entire deployment regardless of device age. In this case, all of your devices will not be able to connect to vSpace Pro Server. The older versions of vSpace Pro 10.x, 11.0, 11.1, 11.2 and 11.3.1 do not include the advanced logic to detect the age of the device attempting a connection and therefore the disruption is not able to discriminate based on the device age. 

​Starting with vSpace Pro 11.3.2 (released on July 1, 2019) or later version, the service disruption will be limited to only those older devices manufactured before January 1st, 2015 that do not have sufficient AMP or Aged Device Connection licenses. To minimize the system-wide impact, we encourage you to upgrade to the latest vSpace Pro LTS.



Alternatively, customers with legacy devices can still access vSpace 6.9 Software “as is” without any restriction. New installations of vSpace Pro 6.9 require a non-refundable one-time offline registration fee (per server). Existing vSpace Pro 6.9 installations are not affected.