Why am I getting "This device has exceeded the 1-year software maintenance period and is not eligible for firmware update" message when I tried to update firmware?
If your RX-RDP, RX-RDP+ or RX420(RDP) device exceeded the first-year complimentary software update period, the device will display the following message when local firmware update attempt is made:
Each RX-RDP, RX-RDP+ and RX420(RDP) device comes with a perpetual license of PMC device management software and first-year complimentary software maintenance update (AMP for RX-RDP/RX-RDP+/RX420(RDP)). The firmware updates includes features enhancements and bug fixes.
To receive new firmware updates after the first year, you will need to:
(1) Purchase AMP for RX-RDP, RX-RDP+ and RX420(RDP) for your devices that have exceeded the first year complimentary period
(2) Redeem the purchased RX-RDP, RX-RDP+ and RX420(RDP) AMP license key in NComputing Management Portal
(3) Use PMC Device Management to manage your RX-RDP, RX-RDP+ and RX420(RDP) thin clients and push firmware updates to the devices. Please refer to PMC 3.0 Quick Start Guide for reference.
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