How do I find my Management Portal Account?
About your Management Portal account:
As a user of our NComputing products, you must have a Management Portal account that identifies you as an NComputing customer. This account helps you manage your environment, register devices, redeem product licensing, gives you access to software downloads and keeps a registry of all of your devices, warranties, licensing and services.
A Support Agent may require you to disclose your Management Portal account number, or email associated to it in order to find information about your environment or check for your current support enrollment and services applied to your account. For example, in order to receive a call back from our Support Team, we will need to verify your Management Portal account for a compliant AMP subscription.
Here is how to create a Management Portal accoount if you do not have one.
How to find it:
The sure way to find it is to go to the NComputing.com website and login with your credentials. You will see the Management Portal tab show up in the webpage.
Once you are in the homepage of the Management Portal, you will see your account email ID on the top, right. If you click on the Chevron, you will see a menu that will drop down and show you your account number.
The fastest way to find it, if you are a vSpace software user, is to deploy the vSpace Manager app. You will see your account email ID on the top, right. If you click on the Chevron, you will see a menu that will drop down and show you your account number.
We encourage you to keep your account handy and ready to provide it to your NComputing representative to quickly retrieve information about your account and environment.
KB-24-01
REV 24.01
Related Articles
I just created an account and I cannot see the management portal tab
You have successfully logged in to the NComputing website site with a brand new account, however, in order to gain access to the management portal, download center, and other content, your email address must be confirmed. You should have received an ...How do I create a Management Portal account?
Follow the instructions below to create a new NComputing Management Portal account: 1. Go to the NComputing main website at https://www.ncomputing.com 2. Click on the login | register button at the top right of the page: 3. If you already have a ...What is the NComputing Management Portal?
NComputing Management Portal is a cloud-based dashboard where the admin can centrally review and manage their deployments. And account admin can perform the following tasks related to their vSpace Pro deployment: Manage registered devices (e.g. S/N ...Management Portal: Purchase Licenses and Services option is disabled on Management portal
If you find that you can't find The "Purchase License and Services" icon on management portal, this may be due to limitations to your current user under the Management Portal account of your organization. You may need to consult with your main ...Error: This vSpace Manager has already been registered to an existing NComputing Management Portal customer account using unknown user...
This error may show when trying to register a vSpace Manager to the Management Portal. Please review the following possible scenarios: 1. A secondary Management Portal account is bering used to attempt to register. An NComputing / Management ...