Register RX-HDX, RX420(HDX) and EX400 devices and extend the hardware warranty
There are multiple ways to register these RX-HDX, RX-HDX+ and RX420(HDX) devices to your NComputing Management Portal account. Once the devices are registered, you will be able to apply extended hardware warranty licenses you purchased to these registered devices.
1. NComputing mobile apps
Once the mobile app is downloaded, login using your NComputing Management Portal credential.Simply use the built-in QR code scanner in the mobile app to scan the QR Code label located at the bottom of your RX devices.
2. Manually upload the Serial Number into your NComputing Management Portal account.
Login to NComputing Management Portal account by going to www.ncomputing.com.
From the portal account, navigate to ‘My Registered Devices’ -> click on ‘+ Register’ icon to manually enter the serial number.
3. Manually upload the 'Client list' file (generated from Stratodesk NoTouch Center) to NComputing Management Portal account.
The following steps will guide you through the process to collect the Client List of RX-HDX, RX-HDX+ and RX420(HDX) devices from the No Touch Management center in order to properly register those devices via the NComputing Management Portal
Connect to and login to your NoTouch Management Center
Select Resources (earlier versions of NTC may say Service Center)
Select Support
Select Client List
This will create and download a "ClientList-date.zip" file. Likely to you local machine Downloads folder
You will then need to unzip the local file
After you have unzipped the file, Open a browser and connect to https://manage.ncomputing.com/
Create your account if this is your first use, or login with your existing credentials.
From the portal account, navigate to ‘My Registered Devices’ -> click on ‘+ UPLOAD RX_HDX’ icon (see screenshot below).Navigate to your extracted ClientListxxx.xml file, select and upload the file to the management portal.
Navigate to your extracted ClientListxxx.xml file, select and upload the file to the management portal.
With success you should receive confirmation via a screen similar to the below.
Once the RX-HDX, RX-HDX+ and RX420(HDX) devices have been registered to your NComputing Management Portal account, extended hardware warranty license can be redeemed and applied to these devices.
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