FAQ
How do I find my Management Portal Account?
About your Management Portal account: As a user of our NComputing products, you must have a Management Portal account that identifies you as an NComputing customer. This account helps you manage your environment, register devices, redeem product ...
How do I create a Management Portal account?
Follow the instructions below to create a new NComputing Management Portal account: 1. Go to the NComputing main website at https://www.ncomputing.com 2. Click on the login | register button at the top right of the page: 3. If you already have a ...
IMPORTANT: AVD customers – migrate your RX and LEAF OS firmware to 4.2.8 (or newer) by June 30, 2023
IMPORTANT information applicable only for customers using Azure Virtual Desktop (AVD) or Windows 365: We have implemented critical client-side changes in the 4.2.8 firmware version of LEAFOS, EX500, RX420(RDP), RX440(RDP) and RX-RDP+ devices to adapt ...
NComputing AMP Licensing Policy
Overview: This article will help you understand the proper licensing policy for our AMP product services. AMP Services and Policies First, for context, is necessary to understand that there are two types of AMP licensing, very distinct from each ...
AVD authentication issue: “RDP file URL formatted incorrectly” error message
Issue symptom: When attempting to authenticate into AVD session, sometimes users may see an error message “RDP file URL formatted incorrectly “ which prevents them from accessing their AVD sessions. See screenshot below. Affected NComputing products ...
How to register an NComputing device using the NComputing Care app
Overview In this article, we cover a convenient way of doing a registration of an NComputing device using the NComputing Care app. You will need an android phone or tablet to be able to download and install this app. Where to get the app? The ...
Why am I getting the message: "This NComputing device is not authorized to use the version of vSpace Pro to which you are connecting"?
We have an article that explains this in detail. We encourage you to read it carefully: https://support.ncomputing.com/portal/en/kb/articles/this-ncomputing-device-is-not-authorized-to-use-the-version-of-vspace-pro-to-which-you-are-connecting REV ...
What should I do if I have an End-of-Life product?
About this article. This article will cover several hardware and software products that we often receive questions on. All of our products that have reached an End-of-Life (EOL) status are clearly disclosed on this official webpage: ...
How to access Microsoft Windows 365 Cloud PC from NComputing endpoints?
Microsoft Windows 365, a cloud service that introduces a new way to experience Windows 10 or Windows 11 (when it’s generally available later this calendar year) for workers from interns and contractors to software developers and industrial designers. ...
How to Add Users to Your Management Portal Account
There's often a need for more than one user/employee to be able to download software, change licensing, etc. to your account in the Management Portal. Here are instruction to add other employees:
Where can I purchase AMP licenses for RX-RDP, RX-RDP+ and RX420(RDP) devices?
Each RX-RDP, RX-RDP+ and RX420(RDP) device comes with a perpetual license of PMC device management software and first-year complimentary software maintenance update (AMP for RX-RDP/RX-RDP+/RX420(RDP)) for any firmware updates including features ...
VPN Deployment Guide - vSpace Pro Enterprise Edition + RX300, LEAF OS and vSpace Client.
VPN Deployment Guide vSpace Pro Enterprise Edition with RX300, LEAF OS, and vSpace Client RX300 & Leaf OS are vSpace Pro end point devices, which are optimized for VPN secured WAN deployment, however, success in the deployment will ...
How to configure vSpace to scan terminals in other subnets
Our vSpace Console is equipped with a feature that allows it to be programed to include other subnets in the network than the local one. You can configure it by calling the vSpace Console, then Manage Devices > Networks > + > [add IP range to be ...
Where can I buy licenses for NComputing products and services?
• Your NComputing reseller can provide license keys for NComputing products and services. Your local NComputing authorized partner can assist you by offering local currency payment, local language speaking consultation and help on this matter. We ...
I just created an account and I cannot see the management portal tab
You have successfully logged in to the NComputing website site with a brand new account, however, in order to gain access to the management portal, download center, and other content, your email address must be confirmed. You should have received an ...
How do I redeem an AMP for RX-RDP, RX-RDP+ and RX420(RDP) License key?
If you purchase RX-RDP, RX-RDP+ and RX420(RDP) AMP license, you’ll receive a corresponding license key. To redeem a license key, Go to www.ncomputing.com and login using the using the account that you used when you registered your RX-RDP, RX-RDP+ and ...
Offline Registration Process for Legacy vSpace Software Versions
With the end of life of several of our vSpace Server editions, the online registration services have been decommissioned as follows: Apr 30, 2018 --vSpace 4.x, 7.x and 8.x Apr 30, 2018 --vSpace 6.x for L-series thin clients These dates, as well as ...