FAQ
Access Latest Software and Firmware Versions for NComputing Devices
Visit the NComputing Software Download page to get the latest official releases of NComputing software and endpoint firmware: https://www.ncomputing.com/support/software-downloads Latest Software Versions: vSpace Pro Enterprise Edition – version ...
NComputing R420(vSpace) thin client overview
The RX420(vSpace) thin client, built on the Raspberry Pi 4B platform with 2GB RAM, now supports dual-user mode for vSpace Pro Enterprise deployments. Designed for high-performance virtual desktops, it delivers a seamless PC-like experience with ...
NComputing L400 thin client overview
The L400 device is a next-generation thin client for vSpace Pro, succeeding the wildly popular L300 and L350 models. Visually, the L400 maintains the same construct as the earlier models but with updated connection ports, internals, and an expanded ...
RX-RDP+, RX420(RDP), and RX440(RDP) thin clients overview
The RX420(RDP) and RX440(RDP) cloud-ready thin clients are built on the Raspberry Pi 4B platform with integrated 2GB and 4GB system RAM, respectively. They bring premium performance and native dual display support, providing a rich PC-like experience ...
NComputing LEAF OS software endpoint overview
NComputing LEAF OS is a next-generation software endpoint solution that transforms any x86-64 PC or laptop into a secure and centrally managed endpoint. Designed and optimized for Amazon WorkSpaces, Citrix, Dizzion Frame, Microsoft (RDS, AVD, Windows ...
NComputing RX540 and RX580 thin clients overview
The RX540 and RX580 cloud-ready thin clients are powered by the Raspberry Pi Compute Module 5 platform, featuring 4GB and 8GB of system RAM, respectively. Designed for optimized connectivity across multiple VDI and DaaS platforms, these devices ...
Recommended Software Endpoints and Thin Clients by VDI and DaaS Platform
Supported Software Endpoints and Thin Clients by VDI and DaaS Platform Microsoft AVD, Windows 365, and Remote Desktop Services (RDS): LEAF OS software endpoint EX500W thin client RX540 and RX580 thin clients RX-RDP+, RX420(RDP), and RX440(RDP) thin ...
Understanding AMP Licensing: AMP for vSpace vs. Device AMP
Introduction The Annual Maintenance Program (AMP) from NComputing is a family of support and software maintenance plans designed to enhance the value of your NComputing environment. However, it's important to understand that there are two distinct ...
My unit is registered to someone else
Scope It is a rare occurrence, but sometimes a customer may purchase a unit from a marketplace online and when the unit is deployed, an error is shown upon registration informing that a unit is already registered another owner. NComputing has no ...
How to Use the Device AMP License Expiration Calculator
Introduction The Device AMP License Expiration Calculator helps you figure out how many Device AMP licenses to buy so that all your devices share one expiration date. This is especially useful when you're planning for renewals or simplifying license ...
How do I find my Management Portal Account?
About your Management Portal account: As a user of our NComputing products, you must have a Management Portal account that identifies you as an NComputing customer. This account helps you manage your environment, register devices, redeem product ...
vSpace Pro Feature Comparison: Enterprise and LTS Versions
Introduction This article provides a detailed comparison of feature sets across various versions of vSpace Pro software: vSpace Pro 11, LTS (Long Term Support) and vSpace Pro Enterprise Edition. Use this chart to understand which version best suits ...
How do I create a Management Portal account?
Follow the instructions below to create a new NComputing Management Portal account: 1. Go to the NComputing main website at https://www.ncomputing.com 2. Click on the login | register button at the top right of the page: 3. If you already have a ...
IMPORTANT: AVD customers – migrate your RX and LEAF OS firmware to 4.2.8 (or newer) by June 30, 2023
IMPORTANT information applicable only for customers using Azure Virtual Desktop (AVD) or Windows 365: We have implemented critical client-side changes in the 4.2.8 firmware version of LEAFOS, EX500, RX420(RDP), RX440(RDP) and RX-RDP+ devices to adapt ...
NComputing AMP Licensing Policy
Overview: This article will help you understand the proper licensing policy for our AMP product services. AMP Services and Policies First, for context, is necessary to understand that there are two types of AMP licensing, very distinct from each ...
AVD authentication issue: “RDP file URL formatted incorrectly” error message
Issue symptom: When attempting to authenticate into AVD session, sometimes users may see an error message “RDP file URL formatted incorrectly “ which prevents them from accessing their AVD sessions. See screenshot below. Affected NComputing products ...
How to register NComputing devices using NComputing Management Portal or NComputing mobile apps
Overview In this article, we cover a few convenient ways to register NComputing devices using NComputing Management Portal or NComputing mobile apps. You will need an Android phone or iPhone to be able to download and install these apps. ...
Why am I getting the message: "This NComputing device is not authorized to use the version of vSpace Pro to which you are connecting"?
We have an article that explains this in detail. We encourage you to read it carefully: https://support.ncomputing.com/portal/en/kb/articles/this-ncomputing-device-is-not-authorized-to-use-the-version-of-vspace-pro-to-which-you-are-connecting REV ...
What should I do if I have an End-of-Life product?
About this article. This article will cover several hardware and software products that we often receive questions on. All of our products that have reached an End-of-Life (EOL) status are clearly disclosed on this official webpage: ...
How to access Microsoft Windows 365 Cloud PC from NComputing endpoints?
Microsoft Windows 365, a cloud service that introduces a new way to experience Windows 10 or Windows 11 (when it’s generally available later this calendar year) for workers from interns and contractors to software developers and industrial designers. ...
How to Add Users to Your Management Portal Account
There's often a need for more than one user/employee to be able to download software, change licensing, etc. to your account in the Management Portal. Here are instruction to add other employees:
Where can I purchase AMP licenses for RX-RDP, RX-RDP+ and RX420(RDP) devices?
Each RX-RDP, RX-RDP+ and RX420(RDP) device comes with a perpetual license of PMC device management software and first-year complimentary software maintenance update (AMP for RX-RDP/RX-RDP+/RX420(RDP)) for any firmware updates including features ...
VPN Deployment Guide - vSpace Pro Enterprise Edition + RX300, LEAF OS and vSpace Client.
VPN Deployment Guide vSpace Pro Enterprise Edition with RX300, LEAF OS, and vSpace Client RX300 & Leaf OS are vSpace Pro end point devices, which are optimized for VPN secured WAN deployment, however, success in the deployment will ...
How to configure vSpace to scan terminals in other subnets
Our vSpace Console is equipped with a feature that allows it to be programed to include other subnets in the network than the local one. You can configure it by calling the vSpace Console, then Manage Devices > Networks > + > [add IP range to be ...
Where can I buy licenses for NComputing products and services?
• Your NComputing reseller can provide license keys for NComputing products and services. Your local NComputing authorized partner can assist you by offering local currency payment, local language speaking consultation and help on this matter. We ...
I just created an account and I cannot see the management portal tab
You have successfully logged in to the NComputing website site with a brand new account, however, in order to gain access to the management portal, download center, and other content, your email address must be confirmed. You should have received an ...
How do I redeem an AMP for RX-RDP, RX-RDP+ and RX420(RDP) License key?
If you purchase RX-RDP, RX-RDP+ and RX420(RDP) AMP license, you’ll receive a corresponding license key. To redeem a license key, Go to www.ncomputing.com and login using the using the account that you used when you registered your RX-RDP, RX-RDP+ and ...
Offline Registration Process for Legacy vSpace Software Versions
With the end of life of several of our vSpace Server editions, the online registration services have been decommissioned as follows: Apr 30, 2018 --vSpace 4.x, 7.x and 8.x Apr 30, 2018 --vSpace 6.x for L-series thin clients These dates, as well as ...