This article is for customers using Windows 10 Professional and vSpace Pro 11.x or vSpace Pro Enterprise Edition.
If the latest Windows 10 update is applied from an earlier Windows 10 version and an “Insufficient system resources exist to complete the requested service” error message is displayed, then read below for additional instructions.
This only affects customers who already have vSpace Pro 11.x or vSpace Pro Enterprise Edition previously installed on the system, and the Operating System was updated from an earlier version of Windows 10 Professional build (1607, 1703) to the later version Windows 10 update (1809, 1903 or 1909).
The Window's 10 update removes several important registry keys required for vSpace Pro to work properly. However, the issue is not present if the update is done from version 1903 to 1909.
Nevertheless, to resolve this issue you will need to ‘repair’ your vSpace Pro installation:
1) From the host machine, open ‘Control Panel’, select ‘Programs’ => ‘Programs and Features’
2) Choose the installed ‘NComputing vSpace Pro’ application and click on ‘Repair’. Please refer to the screenshot below for reference.
This procedure will restore the missing registry keys required for vSpace Pro. The ‘repair’ process will be completed with an automatic system reboot and vSpace connection should be fine afterwards.