What should I do if I have an End-of-Life product?
About this article.
This article will cover several hardware and software products that we often receive questions on.
All of our products that have reached an End-of-Life (EOL) status are clearly disclosed on this official webpage:
As stated in our website, "End-of-Life" or "EOL"
is the date when NComputing stops developing, repairing, maintaining, testing, supporting or accepting RMA requests for the affected product. For any unaddressed issue, an upgrade path or migration to the latest version or product replacement is recommended.
There is no support for an EOL product.
Recommended upgrade path per product line.
Here is the upgrade path for some of the most popular products:
X Series. (X350, X550) and M300 Series. You can explore our multi-user
MX Series thin client kit.
Legacy L-Series (L100, L110, L120, L130, L230) and U-170 Series. We recommend the new vSpace thin client
RX-300 series thin client which is designed & optimized for vSpace Pro desktop virtulaizaiton. .
N Series for Citrix. Our Citrix thin client products include
RX-HDX,
RX-HDX+,
RX-420(HDX) and
RX-420(iGEL)
Additional information related to N-series support can be found in
this article.
vSpace Server Software.
Effective July 1st, 2020: Registration is no longer be available for the following legacy systems.
vSpace Server 4.x*
vSpace Server 6.x*
vSpace Server 7.x
vSpace Server 8.x
vSpace Pro 10.x
vSpace Pro 11.2-12.2 and earlier.
Users of these systems will need to upgrade to the latest version of vSpace Pro 11 LTS or vSpace Pro Enterprise Edition.
Do you need help upgrading?
Contact our tech-support, or chat with us in our ncomputing.com website. Look for the "Chat With Sales" widget at the bottom right of the page.
Related Articles
Offline Registration Process for Legacy vSpace Software Versions
With the end of life of several of our vSpace Server editions, the online registration services have been decommissioned as follows: Apr 30, 2018 --vSpace 4.x, 7.x and 8.x Apr 30, 2018 --vSpace 6.x for L-series thin clients These dates, as well as ...X300 \ X350 \ X550 Product Lifecycle
All these X Series products have reached the end of Software support in their life cycle and are no longer able to register. You can reference the status for all of our products in our Product Lifecycle page. You can see the new line of products on ...L Series: L-230, L-130 and Legacy Devices. About USB Device Support
If you are using terminals that are not compatible with vSpace Pro 11 or Enterprise edition, likely, these are outdated and need to be upgraded. You can see our new line of products and consult your sales representative or authorized partner about ...Verde Remote Access Product Questions and Answers
Product Line: VERDE 1) Sizing Question: How many physical PSs can be managed by one CB? Answer: Remote Access feature is an enhancement to the existing VERDE Connection Broker. The only real difference is that the CB will be passing traffic to a ...I am trying to register my X550 / X350 card and I am no longer able to do it.
NComputing stopped supporting the X Series on June 2016. While in the past, the vSpace software for X Series was able to be registered under a processing fee, since the start of 2022, this option came to an end. The X Series product and software are ...