How do I get support for my N-Series device?
N-Series product family includes the 400, 500, 500W, and 600. The N-Series 400 has reached its “End of Support”
date and is therefore limited to self-help via our KB articles in this
portal. The 500, 500W, and 600 will
reach end of support beginning January 1, 2019. Customers looking for new thin clients for accessing Citrix or Citrix
workspace hub should consider purchasing the NComputing RX-HDX pi-based thin
current users of N-Series devices an SnS active support agreement must be in
place. New annual SnS agreements are no longer being sold as the remaining support
window is less than one-year. In cases
where support is required users can purchase a single-issue support ticket from
our NComputing Management Portal located on our website. With either a valid
SnS agreement of with the purchase of per incident support ticket users are
able to reach the N-Series technical support team via web chat or phone.
Pay Per Incident license, how to purchase.
A Pay Per Incident license it's available for your purchase whenever you need access to support and you do not have a current AMP subscription. Such fee will cover one incident for support when you need a call back or chat. Different licenses are ...
Firmware update availability for N-series devices
N-series devices (N400, N500, N500w, N600) will reach End-of-Life on the following schedule: N400: December 30, 2019. N500: December 31, 2020 N500w: December 31, 2020 N600: December 31, 2020 Firmware for these devices are no longer in development. ...
N-Series user manual
Link to N-Series user manual.
N-Series Factory reset
To perform a "Factory Reset" on your N Series device, please follow the instructions below 1. Boot the device and watch for the NComputing logo 2. As soon as the NComputing logo appears, press and HOLD the "R" key on your keyboard. Note that timing ...
As of N-Series firmware version 2.1 and later versions of firmware, NComputing does not currently support Imprivata Tap in, Tap out technologies. For N-Series devices using legacy firmware version 1.6, we will continue to support Imprivata. See ...