What is the general software maintenance update policy for RX-RDP, RX-RDP+ and RX420(RDP)?
Each RX-RDP, RX-RDP+ and RX420(RDP) device comes with a perpetual license of PMC device management software and first-year complimentary software maintenance update (AMP for RX-RDP/RX-RDP+/RX420(RDP)) for any firmware updates including features enhancements and bug fixes.
After the first-year complimentary AMP for RX-RDP / RX-RDP+ / RX420(RDP) has expired then the RX-RDP, RX-RDP+ and RX420(RDP) device can only receive firmware updates from PMC. Furthermore, extended AMP for RX-RDP / RX-RDP+ / RX420(RDP) licenses must be purchased and allocated to each RX-RDP, RX-RDP+ and RX420(RDP) device to allow PMC to push firmware updates.
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click here to learn more about AMP for RX-RDP, RX-RDP+ and RX420(RDP).
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Where can I purchase AMP licenses for RX-RDP, RX-RDP+ and RX420(RDP) devices?
Each RX-RDP, RX-RDP+ and RX420(RDP) device comes with a perpetual license of PMC device management software and first-year complimentary software maintenance update (AMP for RX-RDP/RX-RDP+/RX420(RDP)) for any firmware updates including features ...
How can I update firmware for RX-RDP, RX-RDP+, RX420(RDP) and LEAF OS devices?
Please refer to RX-RDP, RX-RDP+, RX420(RDP), RX300 and LEAF OS user configuration guide for additional details: https://support.ncomputing.com/portal/kb/articles/rx300-rx-rdp-user-configuration-guide The Support section of Setup GUI contains ...
How do I redeem an AMP for RX-HDX, RX-HDX+, RX420(HDX) and EX400 (Software Maintenance Update) License key?
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Why am I getting "This device has exceeded the 1-year software maintenance period and is not eligible for firmware update" message when I tried to update firmware?
If your RX-RDP, RX-RDP+ or RX420(RDP) device exceeded the first-year complimentary software update period, the device will display the following message when local firmware update attempt is made: Each RX-RDP, RX-RDP+ and RX420(RDP) device comes with ...
Why does the message "This device has exceeded the 1-year software maintenance period and is not eligible for firmware update" continue to appear when attempting to perform a local firmware update on RX420(RDP), RX440(RDP), or RX-RDP+ thin clients?
If you encounter the following message while attempting a local firmware update on an RX420(RDP), RX440(RDP), or RX-RDP+ thin client, please continue reading for further information. For brevity, “thin client device” in this article refers to any ...