Device AMP License Allocation Guide

Device AMP License Allocation Guide

Overview

Please read

The Device AMP licensing system has two complementary tools. While both tools work toward the goal of simplifying Device AMP renewal management, they serve different purposes and are typically used at different stages of the licensing process: 

Device AMP License Calculator – Used before purchasing licenses to determine how many Device AMP seats are required to align eligible devices to a common expiration date. It's important to differentiate this particular tool, is about forecasting, planning and purchasing smartly. We have a separate article for this. 

Device AMP Allocation Tool – Used after licenses have been purchased or redeemed to assign Device AMP coverage to devices using either Full-Seat Allocation or Shared (Pro-Rated) Allocation. This is what this article is about.


About the Device AMP Allocation Tool  

The Device AMP Allocation tool is designed to assist in organizing and allocating licensing across your devices. It can be beneficial for administrators to assign purchased Device AMP licenses to eligible endpoints within the NComputing Management Portal, providing options to accommodate their specific requirements.

Additionally, this tool can function as a Proration Calculator, enabling the consolidation of all AMP licensing to arrive at a single expiration date. This eliminates the need for multiple, staggered expiration dates for all purchased licensing.
Notes
If you need to use a Device AMP Calculator tool that can also assist in determining whether additional licenses are required to ensure that all devices share an expiration date in the future, see this other article. 📗Device AMP Calculator Guide

The tool supports two allocation methods:

  1. Full-Seat Allocation: Assigns one complete Device AMP seat to each selected device.
  2. Shared Allocation (Pro-Rated): Distributes the value of available Device AMP seats across multiple devices and calculates a common expiration date. This is designed to simplify future renewals by aligning all selected devices to the same Device AMP expiration date whenever possible.

Before You Begin

  1. Before licenses can be allocated:
  2. Device AMP licenses must already be purchased and showing in the Management Portal > My Licenses. 
  3. Devices must be registered in the NComputing Management Portal.
  4. Devices must be compatible to benefit from Device AMP licensing.
  5. Devices should be online and reporting to the Management Portal, all the time.
Alert
Important Limitation: Multi-Year Device AMP Licenses Cannot Be Used for Shared Allocation
The Shared Allocation (Pro-Rated) Calculator only supports Device AMP licenses purchased as individual one-year seats.
Multi-year Device AMP licenses (such as 3-year or 5-year subscriptions) are already discounted based on their longer commitment period and therefore cannot be divided, redistributed, or prorated across multiple devices using the Shared Allocation feature.
Example of a Supported Scenario: 100 × 1-Year Device AMP licenses
✅ These licenses can be used by the Device AMP Calculator and distributed across eligible devices using the Shared Allocation feature. 
Example of a Not Supported Scenario: 20 × 5-Year Device AMP licenses
🚫These licenses cannot be broken into smaller prorated portions and distributed across a larger device fleet.
This restriction prevents discounted multi-year subscriptions from being used to generate a greater amount of Device AMP coverage than was originally purchased.
If Shared Allocation is required, always purchase the one-year, Device AMP license, which is compatible with the prorated allocation system.

Accessing the Device AMP Allocation Tool

  1. Log in to the NComputing Management Portal.
  2. Select My Licenses.
  3. Locate the Device AMP license you want to apply.
  4. Click Allocate.
The Allocate Device AMP page will appear.


Understanding the Dashboard. Click here to expand.

Understanding the Dashboard

The upper dashboard provides a summary of available licensing resources and eligible devices. We will give you a breakdown, below.


1. Licenses Pool

This section identifies the license type being allocated. In the example, above, we have Device AMP for firmware update & PMC – 1 Year. This confirms which Device AMP license pool is currently available for allocation.

2. Available Device AMP Seats

This number represents the total Device AMP seats available for allocation.
These seats become available after:
  1. Purchasing Device AMP licenses
  2. Redeeming license keys into the Management Portal
In the example, above, we have: Available Device AMP Seats: 5. This means five Device AMP seats are available to allocate.

3. Eligible Devices

This number shows how many registered devices can receive Device AMP licensing.
Eligibility is determined automatically by the Management Portal based on device status and licensing information. In the example, above, the amount of Eligible Devices: is 13

4. Selected Devices

This number reflects the devices currently selected in the device table below. In the example, above, the Selected Devices: are 13, however, as devices are selected or deselected, this value updates automatically.

 

Option 1 – Full-Seat Allocation

Full-Seat Allocation applies one complete Device AMP seat to each selected device.
This method is ideal when:
  1. Renewing individual devices
  2. Applying licenses to a limited number of endpoints
  3. Managing licensing on a device-by-device basis

How Full-Seat Allocation Works

One seat is consumed for every selected device.
For Example, let's follow our original illustration from the picture above:  

Available AMP Seats: 5
Selected Devices: 5
Required AMP Seats: 5
Result: All five selected devices receive one full Device AMP seat.
If the combination works, the Apply Full Seat(s) button becomes available. If it doesn't, the button will be grayed out. Let's see an example of insufficient seats: 

Available AMP Seats: 5
Selected Devices: 13
Required AMP Seats: 13
Result: The allocation cannot be completed because thirteen seats are required but only five are available.
The system disables the Apply Full Seat(s) button until the selected device count matches the available licensing capacity.

Option 2 – Shared Allocation (Pro-Rated)

Shared Allocation distributes the value of available Device AMP seats across multiple devices.
Rather than assigning one seat per device, the system calculates a common expiration date and spreads licensing value evenly among the selected devices. This is the recommended method when the goal is to consolidate the device fleet to a single date of renewal.

Understanding Shared Allocation

The system evaluates:
  1. Existing AMP expiration dates from devices online and reporting to the Management Portal
  2. Available AMP seats, ready to allocate
  3. Devices currently selected for allocation
  4. Any previously allocated AMP value to devices
It then calculates a single consolidated expiration date. The result is that all selected devices receive the same expiration date.

Shared Allocation Targets

Two allocation scopes are available.

1. Selected Devices



Only devices currently selected in the device table are included in the calculation. The calculated expiration date applies only to those devices.

Notes
Important: Device Pagination Affects Visibility
A common source of confusion involves the device table pagination control located in the lower-right corner of the page. By default, only 10 devices are displayed.
Available options include: 10, 50, 100, 500, and 1000 to be displayed at once in the page. If your environment contains more than 10 devices, you should increase the page size before reviewing selections.



Why This Matters
Suppose 13 devices are eligible, but only 10 devices are currently visible in the webpage. Since you cannot see beyond the 10 selected, you may unintentionally apply licensing to only a portion of the whole environment.
Increasing the visibility of units in the webpage, will display your complete device inventory and allow you to verify which devices are included in the allocation calculation.

Device Group–Based Allocation (Targeted Subsets)

If you have Device Groups configured in the Management Portal, and you have a select group that you want allocate licensing to, you can. Your groups should show up on the left side of the Device AMP Allocator page. 

This method is ideal if you're rolling out coverage in phases or managing different licensing timelines across departments or regions.
To read more about the Device Groups feature, please visit this article:  📗 How to Use Device Groups in the Management Portal 

2. All Eligible Devices


All eligible devices are included in the calculation, regardless of current table selection. The available Device AMP value is spread across the entire eligible fleet.
Because more devices share the same licensing pool, the resulting expiration date may be earlier than when allocating to a smaller subset.

Understanding the Expiration Date Calculation. Click here to expand.

Understanding the Expiration Date Calculation

The Shared Allocation calculator does more than simply divide purchased licenses by device count.
The system evaluates the existing AMP value already assigned to devices.

Example Scenario

Device Count: 13
Available AMP Seats: 5
Current Device Status:
  1. Several devices expired in 2024
  2. Three devices already have AMP coverage extending into 2029
When Shared Allocation is applied, the calculator considers:
  1. Newly purchased AMP seats
  2. Existing AMP value already assigned to devices
  3. Future AMP coverage on devices with later expiration dates
The system then redistributes the combined licensing value across the selected fleet.

Rare nuances in the expiration date after calculation.

Date stays in the past after allocation 

Keep in mind that, typically, devices that benefit from Device AMP subscription, need to be maintained a year after year. If several years are ignored, the payment is retroactive on years owed. You can see more of that in the last paragraph of this article: 
So, when the prorate calculation takes place, it also considers any gap of licenses, not paid through the years, on any devices qualifying for allocation. This is when the prorated date of expiration may arrive at a single expiration date for all units, but may still be insufficient to reach current date or beyond. In such situation, you will need to purchase more AMP licenses to finish covering the gap and project that expiration date to a desired day in the future.

Date jumps to an unexpected future after allocation

In rare cases, a few devices within your deployment may already have a significant amount of Device AMP to consider for allocation. The Calculator considers any previously allocated AMP value that your devices may have.
For instance: You have 10 devices ready for license allocation and some have expired AMP for a few years and seemingly, barely enough licensing to allocate, but when the allocation takes place, the date jumps further than expected. You may have overlooked that some of your devices may already have Device AMP with a generous expiration date in the future... Let's say 3 or 4 years from now. The Device AMP Calculator, considering all new licenses to be prorated and parameters, also adds the existing value of Device AMP coming from these devices, increasing your total Device AMP licensing value and moving the consolidated date of expiration to a future date. Yet, all is within logic and mathematical accuracy.  
 

Best Practices

Use Full-Seat Allocation When

  1. Renewing specific devices
  2. Replacing expired licenses individually
  3. Managing small groups of endpoints

Use Shared Allocation When

  1. Standardizing renewal dates
  2. Simplifying license management
  3. Managing large device fleets
  4. Aligning future AMP renewals

Always Verify Device Visibility

  1. Before allocating licenses:
    1. Review the device count
    2. Increase the count of units seen in the page using the device table pagination control and confirm all intended devices are visible.
  2. Verify whether Selected Devices or All Eligible Devices is the desired allocation scope.

Alert
Note: Can I go back if I make a mistake? 
The only way to revoke the allocation will be through a manual process that our technicians may be able to do for you. You will have to reach NComputing Support.
However, keep in mind that you may be charged a fee, due to the complexity of this manual process.

Conclusion

The Device AMP Allocation tool provides two flexible methods for applying Device AMP licenses.
Full-Seat Allocation assigns one complete seat per device and is best for targeted renewals.
Shared Allocation (Pro-Rated) distributes licensing value across multiple devices and calculates a common expiration date by considering both newly available licenses and existing AMP value already assigned throughout the device fleet.
Understanding the difference between Selected Devices and All Eligible Devices, as well as verifying the full device inventory before allocation, will help ensure accurate and predictable licensing results.

For any questions or help with license planning, allocation, or using the calculator, please contact NComputing Support.


Article Number: KB-857
Revision Date: June 25, 2026


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