How do I redeem an AMP for RX-HDX, RX-HDX+, RX420(HDX) and EX400 (Software Maintenance Update) License key?

How do I redeem an AMP for RX-HDX, RX-HDX+, RX420(HDX) and EX400 (Software Maintenance Update) License key?

If you purchase RX-HDX, RX-HDX+, RX420(HDX) or EX400 Software Maintenance Update license, you’ll receive a corresponding license key. To redeem a license key,

Go to www.ncomputing.com and login using the using the account that you used when you registered your RX-HDX devices. Then click on the ‘management portal’ option to access the Management Portal.


Click on "Redeem License Keys" At the bottom of the page.



Then enter your RX-HDX, RX-HDX+, RX420(HDX) and EX400 Software Maintenance license key and click on "Redeem"


Your ‘RX-HDX, RX-HDX+, RX420(HDX) and EX400' Software Maintenance Update’ license key information will be displayed and click on "Confirm" for the license key redemption confirmation.


After redeeming the key you will be prompted to allocate the RX-HDX, RX-HDX+, RX420(HDX) and EX400 Software Maintenance Update license to specific devices.  You may defer this allocation to a later time.  In this case you can use the allocate button available in the My Licenses UI to allocate this license key the future.


The allocate functionality displays a list of registered RX-HDX, RX-HDX+, RX420(HDX) and EX400 devices.  You can select 1 or more of the devices to allocate the redeemed Software Maintenance Update License.


Once you select the devices to apply the Software Maintenance Update license, click on "yes, Allocate" to proceed.  Please note that once the Software Maintenance Update license is allocated to a specific device(s), It cannot be removed


After confirming the allocation selection, the AMP License Expiration date (i.e. Software Maintenance Update expiration date) for the specific RX-HDX, RX-HDX+, RX420(HDX) and EX400 device is extended based on the term provided by the license.