Error: This vSpace Manager has already been registered to an existing NComputing Management Portal customer account using unknown user...
Please review the following possible scenarios:
1. A secondary Management Portal account is bering used to attempt to register. An NComputing / Management Portal account, works as a central place where all your servers and terminals register to. You cannot use more than one account. Therefore, when you register a server after reinstalling our software, you must do so in the original account that it was registered with. If you move attempt to register with another account you will get a similar error.
2. Error shows due to a missed step during a reinstall process. When reinstalling the vSpace Pro software in your server, it is also needed disconnect the server instance from the management portal. When logging in to your Management Portal > My vSpace Installations you should find the name of your previously existing server and next to is a DISCONNECT text bearing in red.
If this step is omitted, the record of our server remains intact on file with the exact same configuration, and since you are attempting to register it again, you are prevented from doing so, as this is seen as a duplicate instance.
Once you disconnect the instance from your account, you should be able to register again.
3. Using outdated software. As of the writing of this article, we only support two platforms: vSpace Pro Enterprise and 11.3 LTS. Be sure to update to either of these. Keep in mind that an AMP enrollment is needed if you use vSpace Pro Enterprise. Also it will greatly benefit you using 11.3 LTS.
Feel free to contact our support for any further questions.
REV 08/2019
Related Articles
vSpace Manager does not connect to Management Portal
Overview In this article we cover the basics on what to look for when your vSpace Manager is not currently connected or has not been registered to the NComputing Management Portal. Perhaps you arrived at this article because of a problem of your ...If I already have an NComputing account can I use those credentials to register vSpace Manager?
Yes you may login with a previously registered NComputing account or create a new account. It is strongly recommended to use a valid email address specific to your organization. Whichever method you choose, you'll need to login to our website with ...How to register NComputing devices using NComputing Management Portal or NComputing mobile apps
Overview In this article, we cover a few convenient ways to register NComputing devices using NComputing Management Portal or NComputing mobile apps. You will need an Android phone or iPhone to be able to download and install these apps. ...NComputing Management Portal – Overview
Introduction The NComputing Management Portal is a cloud-based platform designed to streamline IT administration, enhance security, and optimize resource management for NComputing environments. It provides centralized control over licensing, ...Resolving vSpace Manager Data Sync Issues with Management Portal
Introduction In certain scenarios, changes made in your local vSpace Pro environment may not immediately reflect in the NComputing Management Portal, and vice versa. This delay is due to how vSpace Pro synchronizes licensing information. ...