Enabling Dual Monitor Display on RX300

Enabling Dual Monitor Display on RX300 (VGA and DVI versions)

How to enable the Dual Display on the RX300 PDF available here as well


PRE INSTALLATION REQUIREMENTS

1. You will need an NComputing Secondary Display Adapter Kit (SDA)

There are different versions of these adapters and you will need to ensure that you have the right one to fit your needs. This article covers the VGA and DVI Versions only.  
If you are using an Secondary Display Adapter for HDMI, please use this article.

The parts will include one (1) cable and one (1) Secondary Display Adaptor.

Adapter Type

Manufacture ID

MSRP

VGA

700-0021

$59

DVI

700-0022

$59




2. You also need a Dual Monitor Support License (Offered only on vSpace Pro versions)
 Update: Dual Monitor Display is now included in vSpace Pro for free as of version 11.2. Earlier versions still require the annual license.
If you have vSpace 11.2, you can scroll down to the SETUP section.  If you have earlier versions that require the license or vSpace Pro 10, please read on.


User is given a complementary 6-month license to Dual Monitor Display upon registration via vSpace Manager. Afterwards, the license shifts to an annual subscription. --

Annual License Price

$49

 


VERIFICATION AND ALLOCATION OF DUAL MONITOR DISPLAY LICENSE


Once you purchase your license for vSpace Pro version 10.3.5 or higher, you will need to allocate it


From the host machine

1. Open vSpace Manager > vSpace Servers to check the Dual Monitor Display license is active.


2. Go to Premium Features and click ‘Allocate’ to allocate to a specific vSpace Pro Server. If needed, purchase additional Dual Monitor Display license(s) for other vSpace Pro Server(s), redeem from vSpace Manager, and subsequently allocate to vSpace Pro Server(s).





SETUP

1. Ensure that you have the appropriate firmware. 
You will need RX300 firmware version 2.0.9 or higher. (Latest firmware its always recommended)

2. Using the second monitor, connect the VGA/DVI end to the NComputing adapter.
Note ** Maximum display resolution for secondary adapter is 1920x1080


3. Take the XD end of the cable and connect to the VGA/DVI adapter.

4. Connect the USB end of the cable to the back of the RX300 device. (Now there should be only one open port remaining on the RX300 as three are being used for the keyboard, mouse, and Dual Monitor Display).



INSTALLATION


From the RX300

1. Power on the RX300. Make sure you have a valid Dual Monitor Display license. Go to Settings à Display. You can change the settings to your preference. For optimal setup, your primary monitor should be HDMI and the secondary monitor should be VGA/DVI. The following message will appear at the top confirming you a valid license:

Note These settings will only work if you have purchased the necessary Dual Display license.

2. Click ‘APPLY’ and login to your vSpace Server to begin your desktop session. You can drag applications between to the two screens. Note vCAST Web and Media Streaming will only appear on the HDMI monitor.


Hint: if after completing the above steps and you receive a "black" screen on the secondary monitor. You may have to manually select the "Native default" resolution that the monitor supports in step 6 above.



    • Related Articles

    • How to get started with the SDA-RX300 (HDMI) for RX300 and RX-RDP devices.

      PRE INSTALLATION REQUIREMENTS 1. You will need an NComputing Secondary Display Adapter Kit (SDA) There are different versions of these adapters and you will need to ensure that you have the right one to fit your needs. This article covers the HDMI ...
    • RX-RDP Dual display

      Yes, the RX-RDP device will support Dual Display sessions using the NComputing Secondary Display Adapter (SDA) NComputing Part Number - RX-RDP SDA 500-0158
    • How to identify the Secondary Display Adapter (SDA) for RX300/RX-RDP and RX-HDX.

      Our SDA product makes it possible to extend a secondary monitor to our RX Series thin clients.  UNDERSTANDING THIN CLIENT PRODUCT DIFFERENCES NComputing has a wide plethora of devices and features that cater to both Windows and Citrix users.  The ...
    • RX-HDX - HDMI to VGA adapter

      RX-HDX- HDMI to VGA adapter Can I use an HDMI to VGA adapter with the RX-HDX?  Yes You can use commercially available adapters for HDMI to VGA, but they must be "active" adapters. As HDMI is digital, and VGA is analog, the adapter must have passive ...
    • Configuration and settings for Dual Display with RX-HDX

      Here is a link to the Wiki page for configuring Dual Display with NComputing and SDA  The below is additional reference information Configuring the RX-HDX to support the Secondary Display adapter is relatively simple. Below are the necessary steps. ...