vSpace Pro Compliance (AMP)
How do I extend or renew an AMP or Aged Device Connection license
Important: If your Management Portal customer account is currently linked to an authorized NComputing reseller then you must contact them directly to extend or renew your licenses. You can tell if you are linked to a reseller by logging in to your ...
How do I extend or renew NComputing product licenses?
OVERVIEW The following document will provide you information on how to extend existing product licenses like AMP, Aged Device Licenses, Verde connection licenses and others. Instead of purchasing a new batch of licenses, which may overlap on your ...
How can I purchase AMP (Annual Maintenance Plan) for vSpace Pro?
Our vSpace Pro AMP subscription it's sold per license and it is good for coverage of one NComputing device. In order to cover multiple devices, multiple licenses need to be purchased. GETTING YOUR ACCOUNT READY. If you have an existing environment ...
How to get your vSpace Pro Enterprise installation to recognize newly purchased AMP licenses
Sometimes there may be a delay in getting your vSpace Pro Enterprise installation to see and use newly purchased AMP licenses in the NComputing Management Portal. To force a reconnection and make your licenses available immediately, please follow ...
Management Portal: Purchase Licenses and Services option is disabled on Management portal
If you find that you can't find The "Purchase License and Services" icon on management portal, this may be due to limitations to your current user under the Management Portal account of your organization. You may need to consult with your main ...
Do I still need to be AMP compliant if I want to use only the vSpace Pro software client to connect to vSpace Pro Enterprise Edition?
For vSpace Pro 11.3 LTS, vSpace Pro software client can be used without any AMP compliance requirements. For vSpace Pro Enterprise Edition, customers who are not in compliance with the AMP plan will be limited to a maximum of 5 trial-mode concurrent ...
Will this vSpace Pro AMP compliance policy be changed in the future?
No. The vSpace Pro compliancy policy will continue to be based on the same device manufacturing date cutoff (January 1st, 2015).
Why are you making this announcement now?
The industry standard for depreciating thin clients provides for a maximum of 4 to 5-year lifespan. We are honoring this standard depreciation schedule by allowing devices manufactured from 2015 and later to legally connect to vSpace Pro Software. ...
Where can I purchase vSpace Pro AMP licenses or Legacy Device Licenses?
Both vSpace Pro AMP license and vSpace Pro Aged Device Connection license can be purchased from NComputing Authorized Partners or directly from NComputing. Either license can help your organization to become vSpace Pro compliant. To understand the ...
What is the difference between vSpace pro AMP licensing and vSpace Pro Aged Device Connection licensing?
AMP for vSpace Pro license: Also known as Annual Maintenance Program for vSpace Pro, provides the following benefits: NComputing Legacy Device Support • Older NComputing devices (L250/L300/M300) that were manufactured prior to January 1, 2015 ...
How are recent L-series and RX-series devices affected by the new vSpace Pro compliance Policy?
If all of your NComputing devices were manufactured after January 1st, 2015 then you are not affected by this vSpace Pro compliance policy. You may continue to use the standard vSpace Pro Software (vSpace Pro 10.x, 11.x, 11.3 LTS). Remember that ...
How do I know if I am vSpace Pro compliant?
You can find the latest vSpace Pro compliance report in your NComputing Management Portal account. To review your current vSpace Pro compliance status: Go to www.ncomputing.com and login with the account you used when you registered your vSpace Pro ...
How do I remove old NComputing devices in the NComputing Management Portal reporting if I no longer use them with my vSpace Pro software?
How is removing devices from the Management Portal useful? If you are enrolled or you are planning to be part of our subscription-based Annual Maintenance Program or AMP, your total device count is most important. AMP enrollment requires 100% ...
How do I redeem vSpace Pro Aged Device Connection license?
If you purchase vSpace Pro Aged Device Connection license, you’ll receive a license key. To redeem the license key: 1. Go to www.ncomputing.com and login using the using the account that you used when you registered your vSpace Pro ...
How do I redeem an AMP for vSpace Pro License key?
If you purchase AMP for vSpace Pro, you’ll receive a license key. To redeem the license key: 1. Go to www.ncomputing.com and login using the same account that you used to register your vSpace Pro installation. Then click on the ‘management portal’ ...
Is there a minimum number of seats required to subscribe to AMP for vSpace Pro?
The number of AMP seats must be equal to or greater than the number of NComputing thin client devices that you connect to your vSpace Pro deployments. As long as you meet the above requirement then your account is considered to be in compliance with ...
What does a subscription to AMP for vSpace Pro cost?
AMP for vSpace Pro is an annual subscription priced at $15 per connected NComputing thin client device. Price may differ by country and local taxes are not included. REV 06/2022
Tell me more about the AMP for vSpace Pro and its benefits.
In this article, we will discuss the benefits of our Annual Maintenance Plan (AMP) for vSpace Pro: AMP for vSpace Pro is an Annual Maintenance Plan that provides organizations with peace of mind for their vSpace deployments. AMP for vSpace ...
Do AMP enhancements apply to all vSpace Pro 11 servers connected to vSpace Manager?
Yes, AMP compliance is related to the NComputing Management Portal customer account. If your account meets the AMP compliance rules, then all vSpace Pro 10 and/or vSpace Pro 11 servers registered to that Management Portal account will receive the ...
Is there a free trial of AMP for vSpace Pro?
At this time, a free trial of AMP for vSpace Pro is not available. REV 05/2019
What if I just continue to use my older devices with vSpace Pro without subscription to AMP?
If you have NComputing devices manufactured before January 1, 2015 and use vSpace Pro software, you will be required to be compliant with the vSpace Pro usage policy, either by acquiring valid AMP subscriptions or Aged Device Connection licenses. You ...
How will the new vSpace Pro usage policy affect me?
Overview: You will need to review the NComputing thin client devices that you are using in your vSpace Pro deployment. If you deploy with vSpace Pro Enterprise Edition, you will be required to have an active subscription to AMP for all NComputing ...
How can I find out the manufacture date of my device?
The manufacture date of your NComputing device can be found on the product label located on the back side of your device. Alternatively, if your device(s) is connected with vSpace Pro, you can find the date of manufacture of the device(s) by ...
Tell me more about NComputing’s policy related to older thin client devices.
If you deploy with vSpace versions prior to 10.x (e.g. vSpace 6, 7 or 8), this new policy change does not affect you. If you deploy with vSpace Pro Software (vSpace Pro 10.x, vSpace Pro 11.x, vSpace Pro 11.3 LTS and vSpace Pro Enterprise Edition), ...
Can I continue to use my older thin client devices with vSpace Pro 11.3 LTS?
You can continue to use NComputing devices that were manufactured after January 1st, 2015 with vSpace Pro 11.3 LTS without any restriction with perpetual access. Effective July 1st, 2019, customers using vSpace Pro Software (including vSpace Pro ...
Is vSpace Pro 11.3 LTS free to download and use?
Yes, vSpace Pro 11.3 LTS is free to download. The following restrictions apply to use the software: For vSpace Pro 11.3 LTS is free to use with eligible NComputing devices. REV 05/2019