NComputing
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            vSpace 6 Stops Accepting Connections - 4020 Fix

            Scope:

            This issue can affect vSpace Server versions 6.6.2.3 and 6.6.9.1.  Most commonly in deployments that have been running for 9 or more months consecutively.


            Solution:

            1. Download the file attached to this article (attached: NComputing_Fix4020.zip).
            2. Move this file to the server(s) in question, and unzip the EXE file contained within.
            3. Launch the  NComputing_Fix4020.exe file. The fix will be applied automatically at this point.
            4. Once the process is complete, reboot the server. 
            5. Verify that the server has been restored to full functionality by connecting one or more devices.

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