vSpace Pro 10 Installation - Tips, References and Process Detail

            The following article is a detailed process and tips for installing our vSpace Pro 10 platform.   Note: This is not for vSpace 11.

            As an additional supplement, this article will deal with all other aspects of Pre-Deployment and vSpace Host deployment.

            1. BEFORE STARTING
            • Use the right Operating System.  Use our Compatibility Matrix as reference to find if your Windows or Linux OS is compatible with our platform.  Also, if you will use Microsoft Windows to share multiuser sessions, check the reference page for Microsoft Windows Multiuser Licensing.
            • Use a clean server.  A recently formatted server is best, with a compatible Server OS if the host will be sharing multiple sessions.  Server should be updated on motherboard and OS drivers.  
            • Delay antivirus installation.  You can include the antivirus program after our platform has anchored in the host computer and registration has taken place.  For troubleshooting purposes, also, the host should also be antivirus free.   
            • Open up your firewall.  It is recommended to turn off your firewall during installation.
            There are some ports you will need to keep open for the correct operation of vSpace in your network. There are more ports mentioned here
            vSpace Pro 10 and 11 (Windows)   Note: vSpace 11 does not have an offline registration option.    
              • Registration is done through the Management Portal: https port 443           IP address
              • vSpace Console to Manger connection (when installed separately): port 8666
            vSpace Pro 10 Basic Scheme

            • Know the elements of the vSpace Pro 10.
            1. Clients.  vSpace Pro 10 delivers sessions to a wide array off our hardware and software products.  
            2. vSpace Server.  Our platform installs on the PC, deploys our connection protocol to deliver sessions to the clients and displays a redesigned admin console with a truly modern and intuitive user interface and user experience.  
            3. vSpace Manager.  Think of it as a broker.  Through it, you can centrally manage your local software licenses and premium features allocation to connected vSpace Servers.  For more info, check out this article.  vSpace manager can be installed on the same vSpace host or can reside in a separate computer, depending on your needs.  Different scenarios are discussed here.  
            4. Management Portal.  This is your cloud based dashboard and services, all accesible through www.ncomputing.com.  It provides remote access to your NComputing software licensing, premium features and more, via any browser.
            The vSpace Manager and the Manager Portal synchronize in between daily.  A fluent internet connection is needed.  
            For in depth explanation of the interaction of these vSpace Platform elements, you can check our webinar

            • Download vSpace.
            You will need to sign up and access our website (www.ncomputing.com). After you are logged in, go to our Software Download Center and download our software (www.ncomputing.com/en/support/software)
            Enable the Management Portal.  While you are visiting our website, or downloading the software, access the Management Portal tab.  Once you arrive to your dashboard for the first time, your account will be enabled and the management portal will expect any servers to register under your sign in credentials.  
            This way, when you register, our cloud services will be ready to synchronize with your local vSpace Manager.

            3. INSTALLATION
            • What's inside the downloaded compressed folder.  
            1. You have the MSI installer package. (This is the software installer)  
            2. Release Notes.
            3. index2.txt and L300 firmware file (usually named: "L300_FW_ver...").  These two are needed for firmware update for L Series devices.
            4. catalog.txt and M300 firmware file (usually named: "M300_FW_ver...").  These two are needed for firmware update for M Series devices.
            5. rx-update.txt and rx300 firmware file (usually named: "rx300-...").  These two are needed for firmware update for RX300 devices
            About the firmware files.  At some point, you will need to update the firmware of your access devices. This topic will be discussed later.  However, the firmware files are clearly provided in the download for certain special migration cases. 
            For example, if you are coming from vSpace 7, you will need the firmware files ahead of time to migrate the terminals to the new firmware version before any installation of vSpace Pro 10 can occur.  Another example would be if your devices are needing a direct FTP update.
            Make sure to read the Release Notes before installing.  These contain very important information regarding installation and operation vSpace, such as: The Secure Boot feature of modern PCs needs to be disabled temporarily during install of vSpace Pro 10.3. After finishing the installation it can be turned back on. For more details, read this article.
            • First time install and upgrade.
            If you are installing for the first time, without further due, you can begin the process of installation.  
            If you are upgrading, remove a previous installation of vSpace.  If you had installed any previous version of vSpace 6, 7 or 8, you will need to remove it and reboot your server before installing vSpace Pro 10.  

            • Procedure.
            1. Unzip the folder (Right click > Extract or use your favorite unzipping utility)  
            2. Double click the MSI installer.  Make sure that you have the highest privileges on installation.
            If you run into issues or you prefer to install via command line with Admin Privileges, please see this article.
            3. vSpace Manager Installation.  During the install, if you choose "Express Installation" (default) both the vSpace Server Software and the vSpace manager will be installed on this computer.  If you choose "Custom Installation" you will be presented with an explanation of the different scenarios and configuration for installation: 
            vSpace Manager Installation Options

            We will base this article on the basic installation, which is the default if you have a single server basic setup.   
            If you need further explanation, you can check our webinar
            4. Reboot when the installer is done. 

            4. REGISTRATION
            • Registration is a required process. Once the server is restarted, you will be welcomed by the vSpace Manager's Registration Window.  (You can also launch the vSpace Manager from the Start Menu Search Bar or Programs list). You will have 2 choices: Online Registration and Offline Registration 
            Registration is now very different than it used to be in the past. Online Registration is the default and recommended process of registration.  As we mentioned before, your vSpace Pro 10 needs to be in a fluent internet connection year round.   The Offline Registration is used to keep the server in a location where there is a secure area or there is no internet access.  For more information of this offline process, visit this article
            • Online Registration:
            • Choose “I already have an account” (since you activated the management portal before hand) and enter the same credentials you used to access our website.
            • Below the email and password fields, you will have a choice to enter a distinctive name for this local Server Manager. 
            • Once the registration finishes, the Server Manager will now be available and the vSpace Console can be invoked and will automatically link with the Server Manager.    

            • Offline Registration: 
            See this article.

            A firmware update is necessary when you update to vSpace Pro 10.  Separate articles on this have been written on our knowledgebase.
            It is essential to have the exact matching firmware build with every version of vSpace.  When the firmware is mismatched, certain functions may not work or the access devices may refuse to connect.

            6. LICENSING SERVER
            If you are using a Microsoft Windows operating system, you will need to be aware of Licensing requirements.  
            • About Microsoft Licensing and NComputing products:

            In short: Desktop type operating system (Windows 7, 8.1, 10) is best suited for VDI 1:1 deployments, meaning, one thin client accessing one operating system.   Server type (2008 R2, 2012, 2016 and Multipoint Server) will be prefect for MultiUser deployments, which is, sharing one operating system and delivering sessions to multiple thin clients.
            A MultiUser scenario, will require CAL licenses and the proper familiarity to setup a Licensing Server.  Our documentation here will help you:   
            • For Server 2008 R2
            • For Server 2012
            • For Server 2016

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