vSpace and Antivirus Software
In more current builds of vSpace Server software, the presence of an antivirus software (AV) has posed less of an issue. However, if in some specific instance an AV software may show interference with vSpace operations, installation or registration we have a few words of advice below:
Delay installation of an AV until vSpace has been installed and registered.
When installing or re-installing our platform, it is better that an antivirus software install is delayed until our platform is well anchored and performing as expected. This will ensure that there is no interference and will avoid unnecessary delays during setup of a vSpace host.
Turn off AV during during conventional troubleshooting.
If you are experiencing issues of connectivity or registration, it is wise to turn off an antivirus software momentarily while troubleshooting is done.
Remove the AV during deep troubleshooting.
In extreme situations, our tech support may ask you to remove the antivirus during re-installation or registration.
Configure the AV.
We encourage that at all times, you have a good configuration of ports and allowed executables on your security software, firewall and network. For a full list consult the
documentation section of our website, download the
L-300 / L-350 User Manual and see page 14 and 15. Lastly, ensure that the AV software has white-listed the
NComputing folder under the
Program Files directory, this will ensure that essential files to your vSpace installation do not get scanned and altered by your security software.
For more information or inquiries, feel free to contact our
tech support.
Article ID: 1004
Related Articles
Network Error Code 10014 / Network Error Code 10054
Network Error Code 10014 and 10054 occur in XP and 2003 Server when running the vSpace Registration utility, and attempting to perform an online registration, the following errors may occur. Therefore, the registration process cannot complete ...
Port Configuration for NComputing vSpace Products
Use of this document This document will assist you with your port configuration for your environment's network, antivirus, firewall, and security software. When not configured, some of the mentioned, can sometimes interfere with the initial ...
VERDE User Side Error Codes
Product Line: VERDE If we talk about the VERDE VDI client mode then we need to distinguish between two types of communication: User authentication and enumeration of VERDE VDI desktops. Terminal connections to VERDE VDI desktops. The RX-series GUI ...
vSpace Pro: Windows error message when installing. "Windows can't verify the publisher of this driver software".
Our current installers of vSpace Pro provide a SHA 2 certificate to satisfy the install requirements of modern Windows operating systems like Windows Server 2016, 2019 and Windows 10. However, when installing vSpace Pro on an older operating system ...
Error: This version of vSpace Pro is no longer supported
Q: Why do I get error message “This version of vSpace Pro is no longer supported. Please visit the NComputing website to download the most recent version.” when I try to register the vSpace Manager? A: From time to time, in order to avoid ...