RX-HDX Factory Reset

            This article is for administrators needing to reset an RX-HDX device with a manual process because it has somehow locked or stopped responding to the management tools.

            Introduction to Factory Rest (FW 2.40.2144+)

            Important - Do not use a KVM or Wireless keyboard for these actions

            1.  When booting up, repeatedly press both Ctrl and Shift keys until a text-based prompt appears.

            2. You will see the below on the display

                        You have pressed Ctrl+Shift the Factory reset Hotkey!
                        Do you want to Factory Reset this device?..............
                        To Factory reset this device type in the word yes and press return (Note - US keyboard layout)

            3. Type in "yes" within 10 seconds and press enter

            4. The device will factory reset itself and reboot

            5. After rebooting is done, you will see a screen similar to below indicating a factory reset has completed

            Updated: 27 Feb 2019 04:17 AM
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