This article is for administrators needing to reset an RX-HDX device with a manual process because it has somehow locked or stopped responding to the management tools.
Introduction to Factory Rest (FW 2.40.2144+)
Important - Do not use a KVM or Wireless keyboard for these actions
booting up, repeatedly press both Ctrl and Shift keys until
a text-based prompt appears.
2. You will see the below on the display
You have pressed Ctrl+Shift the Factory reset Hotkey!
Do you want to Factory Reset this device?..............
To Factory reset this device type in the word yes and press return (Note - US keyboard layout)
3. Type in "yes" within 10 seconds and press enter
4. The device will factory reset itself and reboot
5. After rebooting is done, you will see a screen similar to below indicating a factory reset has completed