How will the new vSpace Pro usage policy affect me?

            Overview:

            You will need to review the NComputing thin client devices that you are using in your vSpace Pro deployment. 

            If you deploy with vSpace Pro Enterprise Edition, you will be required to have an active subscription to AMP for all NComputing devices, regardless of manufacture date, connected to all of the vSpace Pro Software (vSpace Pro 10.x, 11.x, vSpace Pro 11.3 LTS and vSpace Pro Enterprise Edition) installations registered to your customer account  to allow more than 5 concurrent connections.

            If you deploy with vSpace versions prior to 10.x (e.g. vSpace 4, 6, 7 or 8), this new policy change does not affect you. 

            If you deploy with vSpace Pro Software (vSpace Pro 10.x, vSpace Pro 11.x,   vSpace Pro 11.3 LTS and vSpace Pro Enterprise Edition), and if all your NComputing thin client devices were manufactured on or after January 1st, 2015 then this new policy change does not affect you.

            If you deploy with vSpace Pro Software (vSpace Pro 10.x, vSpace Pro 11.x, vSpace Pro 11.3 LTS and vSpace Pro Enterprise Edition), AND if some or all of your NComputing thin client devices were manufactured before January 1st, 2015 then you are not compliant with the new vSpace Pro usage policy which will be effective July 1st, 2019. In this case, NComputing is committed to working with you to cooperatively resolve any policy violations. You will be contacted by NComputing with a detailed explanation of your options and a comfortable timeframe in which you will need to take action to become compliant with the usage policy. We will clearly describe the requirements for you to achieve AMP compliance so that you may continue to use vSpace Pro Software (vSpace Pro 10.x, vSpace Pro 11.x, vSpace Pro 11.3 LTS and vSpace Pro Enterprise Edition) without interruption. 
            Failure to comply with the vSpace Pro compliance requirements and continued use of legacy devices (manufactured prior to January 1, 2015) may result in interruption of vSpace Pro Server Software functionality. 

            If you are using vSpace Pro version 10.x, 11.0, 11.1, 11.2 or 11.3.1 and do not have sufficient AMP or Aged Device Connection licenses then the service disruption may effect your entire deployment regardless of device age. In this case, all of your devices will not be able to connect to vSpace Pro Server. The older versions of vSpace Pro 10.x, 11.0, 11.1, 11.2 and 11.3.1 do not include the advanced logic to detect the age of the device attempting a connection and therefore the disruption is not able to discriminate based on the device age. 

            Starting with vSpace Pro 11.3.2 (to be released on July 1, 2019) or later version, the service disruption will be limited to only those older devices manufactured before January 1st, 2015 that do not have sufficient AMP or Aged Device Connection licenses. To minimize the system-wide impact, we encourage you to upgrade to vSpace Pro 11.3.2 LTS when it becomes available on July 1, 2019.

            Alternatively, you may uninstall vSpace Pro and revert to using vSpace 6.9 Software “as is” without any restriction. New installations of vSpace Pro 6.9 require a non-refundable one-time offline registration fee (per server). Existing vSpace Pro 6.9 installations are not affected.

            Below is a list of examples of different scenarios:

            (1) I use vSpace 8.4 or earlier versions. Some or all my devices were manufactured before January 1, 2015. How will this affect me?

            a) This policy change does not affect any of your existing deployment, whether it is based on vSpace 4, 6, 7 or 8.

            b) Any new deployment can still access vSpace 6.9 Software “as is” without any restriction. New installations of vSpace Pro 6.9 require a non-refundable one-time offline registration fee (per server). Note: registration of new installations (with offline registration method) of vSpace 4, 7 or 8 will no longer be available starting July 1, 2019.

            (2) I use vSpace 8.4 or earlier versions. All my devices were manufactured after January 1, 2015. How will this affect me?

            a) This policy change does not affect any of your existing deployment, whether it is based on vSpace 4, 6, 7 or 8.

            b) Any new deployment can still access vSpace 6.9 Software “as is” without any restriction. New installations of vSpace Pro 6.9 require a non-refundable one-time offline registration fee (per server). Note: registration of new installations (with offline registration method) of vSpace 4, 7 or 8 will no longer be available starting July 1, 2019.

            (3) I use vSpace Pro Software (vSpace Pro 10.x, 11.x, vSpace Pro 11.3 LTS and vSpace pro Enterprise Edition). All my devices were manufactured after January 1, 2015. How will this affect me?

            a) This policy change does not affect any of your existing deployment, whether it is based on vSpace Pro 10.x, 11.x or 11.3 LTS.
            Any new deployment can still have free and perpetual access using vSpace Pro 11.3 LTS.

            If you deploy with vSpace Pro Enterprise Edition, you will be required to have an active subscription to AMP for all NComputing devices, regardless of manufacture date, connected to all of the vSpace Pro Software (vSpace Pro 10.x, 11.x, vSpace Pro 11.3 LTS and vSpace Pro Enterprise Edition) installations registered to your customer account  to allow more than 5 concurrent connections.

            (4) I use vSpace Pro Software (vSpace Pro 10.x, 11.x, vSpace Pro 11.3 LTS and vSpace Pro Enterprise Edition). Some or all my devices were manufactured before January 1, 2015. How will this affect me?

            a) Effective July 1st, 2019, this policy change will affect your existing deployment, whether it is based on vSpace Pro10.x, 11.x or 11.3 LTS.

            If you have older devices that were manufactured prior to January 1st, 2015, you must comply with one of the following conditions in order to continue to use vSpace Pro Software to avoid potential service interruption:

            Option 1: Purchase vSpace Pro AMP licensing for all of your compatible NComputing devices regardless of manufacture date connected to all of the vSpace Pro Software (vSpace Pro 10.x, 11.x, vSpace Pro 11.3 LTS and vSpace Pro Enterprise Edition) installations registered to your customer account.

            Option 2: Purchase vSpace Pro Legacy Device licensing (vSpacePro-Old-1A) for all of the devices manufactured before January 1st, 2015. This license only permits the use of the older devices with vSpace Pro Software and does not include the benefits of vSpace Pro AMP.

            b) Any new deployment can still have free and perpetual access using vSpace 6.9.

            c) Any new deployment with any vSpace Pro Software (vSpace Pro 10.x, 11.x, 11.3 LTS) would require to be AMP compliant or purchase sufficient vSpace Pro Legacy Device licensing. 

            d) If you deploy with vSpace Pro Enterprise Edition, you will be required to have an active subscription to AMP for all NComputing devices, regardless of manufacture date, connected to all of the vSpace Pro Software (vSpace Pro 10.x, 11.x, vSpace Pro 11.3 LTS and vSpace Pro Enterprise Edition) installations registered to your customer account  to allow more than 5 concurrent connections.

            (5) I use vSpace Pro 10.x with offline registration. How will this affect me?

            a) This policy change does not affect any of your existing deployment based on vSpace Pro 10.x offline registration.

            b) As of May 1st, 2019, you will not be allowed to perform offline registration of new vSpace Pro 10.x deployments. Existing deployments are not affected.

            c) Any new offline registration will be based on vSpace Pro 11.3.1 LTS Offline Edition (available on July 1, 2019). A separate offline registration fee may apply.

            (6) I use vSpace Pro Enterprise Edition. How will this affect me?

            a) You must have a valid AMP subscription on all devices (regardless of the device manufacture date) connected to all of the vSpace Pro Software (vSpace Pro 10.x, 11.x,vSpace Pro 11.3 LTS and vSpace Pro Enterprise Edition) installations registered to your customer account to use vSpace Pro Enterprise Edition.

            b) Without a valid AMP subscription, vSpace Pro Enterprise Edition will only allow up to a maximum of 5 concurrent connections.




            REV 05/2019
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