Knowledge Base NComputing vSpace Server vSpace Pro 10 & 11

            Error > can't establish connection to server connection ended unexpectedly

            Using vSpace Pro on a Client Operating system, if you receive the error

            can't establish connection to server

            You likely have installed vSpace without Properly Elevated Permissions

            if you view Windows System Event logs using Event Viewer (command prompt eventvwr.msc /s)

            Look in >Windows Logs>System - Look or search for Event

              Event ID: 7000 - Source: Service Control Manager Time: 12/22/2016 @ 15:31:42
              The UTSA/UTMA Virtual Transport Driver service failed to start due to the following error: Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. 


            This means you did not have proper permissions when installing vSpace

            You need to run the installer from an Elevated Command Prompt

            Navigate to the directory where the vSpace Installer is located and enter this command:

            Run command > msiexec / vSpace_Pro_FileName.msi

            If this fails, this other command is available: 

            Run command > msiexec /i vSpace_Pro_FileName.msi

            Updated: 07 May 2019 07:03 AM
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