Knowledge Base NComputing vSpace Server vSpace Pro 10 & 11

            Error > can't establish connection to server connection ended unexpectedly

            Using vSpace Pro on a Client Operating system, if you receive the error

            can't establish connection to server


            You likely have installed vSpace without Properly Elevated Permissions


            if you view Windows System Event logs using Event Viewer (command prompt eventvwr.msc /s)

            Look in >Windows Logs>System - Look or search for Event


              Event ID: 7000 - Source: Service Control Manager Time: 12/22/2016 @ 15:31:42
              The UTSA/UTMA Virtual Transport Driver service failed to start due to the following error: Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. 

             


            This means you did not have proper permissions when installing vSpace


            You need to run the installer from an Elevated Command Prompt




            Navigate to the directory where the vSpace Installer is located and enter this command:


            Run command > msiexec / vSpace_Pro_FileName.msi

            If this fails, this other command is available: 

            Run command > msiexec /i vSpace_Pro_FileName.msi






            Updated: 07 May 2019 07:03 AM
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