HP E220t

N-500 HP E220t connected does not allow the TouchScreen pointer to work prior to Session or in Session. (RESOLVED)

Fixed in device FW 2.6.4.1 for N400, N500, and N600

NComputing's N-Series product has reached End Of Life status since the year 2020 and support is no longer available. The last firmware version for this series is 3.2.0.1 and it is available in our download center. https://www.ncomputing.com/support/downloads  
We strongly recommend to explore our new product offerings for Citrix thin clients. https://www.ncomputing.com/products/Citrix/Overview

KB-6  
REV 06.23

    • Related Articles

    • Windows Message: Requested Session Access is Denied

      Scope: Microsoft Remote Desktop Services and NComputing vSpace require that users be granted access to Windows Remote Desktop Services in order to access a windows session remotely. This requirement applies to all NComputing access devices connecting ...
    • Starting with VERDE 8.2.1 There's a CURRENT_SESSION_RESTRICTION

      Product Line:  VERDE In order to provide better Image Responses, a parameter has been implemented that will only allow a certain number of images to startup and run based on the amount of RAM.  Given my experience, here are some examples.  Images ...
    • A user is abusing the session, what are my capabilities as an administrator?

      ‘Sessions’ lists all connected users including the client, serial number and other information. Administrators can view or take control of any individual user’s session, send a message to the user, or end the user’s session.
    • vSpace Console Feature: Disconnected Session Cleanup timeout

      Disconnected Session cleanup time out: When a user disconnects the session, or should the terminal become disconnected by any means and the terminal is not reconnected to the session, vSpace will "clean up the session" in order to free host system ...
    • Your session request has been denied (RX300)

      This article assumes that you are using vSpace Pro Enterprise, or 11.3.2 LTS.  Any other version of vSpace, as of the writing of this article is not supported.   Here are the troubleshooting steps related to this message and its variants:   Scenario ...