Firmware update & Device Management
Why does VNC shadowing show a black screen on RX-series thin clients?
The Raspberry Pi-based devices (RX300, RX-RDP, RX-RDP+, RX420(RDP), and RX440(RDP)) use a hardware-based H.264 decoder to accelerate the video decoding in RDP, AVD, and Windows 365 sessions. However, the output of that hardware H.264 decoder is ...
How to Purchase and Allocate Device AMP Licenses
Scope This article will cover everything you need to know about Device AMP, how to purchase it and how to apply it to your devices. What is AMP for Device The Annual Maintenance Program or AMP is a software maintenance and support program provided by ...
RX-series or EX-series devices. A brand new device experiences a delay to retrieve Device AMP status for firmware update.
Background Right out of the box, an RX Series device must be connected to an Internet enabled network in order able to contact the Management Portal and confirm Device AMP status for firmware update. Sometimes you may experience a delay in retrieving ...
Why does the message "This device has exceeded the 1-year software maintenance period and is not eligible for firmware update" continue to appear when attempting to perform a local firmware update on RX420(RDP), RX440(RDP), or RX-RDP+ thin clients?
If you encounter the following message while attempting a local firmware update on an RX420(RDP), RX440(RDP), or RX-RDP+ thin client, please continue reading for further information. For brevity, “thin client device” in this article refers to any ...
Why am I getting "This device has exceeded the 1-year software maintenance period and is not eligible for firmware update" message when I tried to update firmware?
If your RX-RDP, RX-RDP+ or RX420(RDP) device exceeded the first-year complimentary software update period, the device will display the following message when local firmware update attempt is made: Each RX-RDP, RX-RDP+ and RX420(RDP) device comes with ...
How do I perform factory setting reset for RX-RDP, RX420(RDP), RX300 and LEAF OS devices?
Please refer to RX-RDP, RX420(RDP), RX300 and LEAF OS user configuration guide for additional details: https://support.ncomputing.com/portal/kb/articles/rx300-rx-rdp-user-configuration-guide There are 2 ways the thin client can be factory reset: (1) ...
How to configure remote device management setting on RX-RDP, RX420(RDP), RX300 and LEAF OS devices?
Please refer to RX-RDP, RX420(RDP), RX300 and LEAF OS user configuration guide for additional details: https://support.ncomputing.com/portal/kb/articles/rx300-rx-rdp-user-configuration-guide The Management Setup GUI section allows configuration of ...
How can I update firmware for RX-RDP, RX-RDP+, RX420(RDP) and LEAF OS devices?
Please refer to RX-RDP, RX-RDP+, RX420(RDP), RX300 and LEAF OS user configuration guide for additional details: https://support.ncomputing.com/portal/kb/articles/rx300-rx-rdp-user-configuration-guide The Support section of Setup GUI contains ...
How To Recover the firmware Image for RX-RDP, RX-RDP+, RX-420(RDP) and RX-440(RDP)
Overview The following procedure will help you when you have a persistent issue with your device's firmware configuration or if you are in need of restoring the unit beyond a common factory settings reset. Below are the instructions on how to restore ...
PMC Ports and Protocols
PMC will use HTTPS TCP port 443 to communicate with PMC managed devices PMC managed devices will send "heartbeat" connections approximately every 30 seconds Heartbeats allow PMC to keep track of devices which are online - Each heartbeat is ...
Automatic PMC server discovery (management server)
Automatic registration of RX-RDP devices with the PMC management server can be obtained by adding a DHCP scope tag of 207 If you add DHCP scope tag 207 equivalent to your PMC server hostname or IP address you RX-RDP devices will automatically ...