Error Type
Resolving Error: "Your software client trial is limited" -- (for thin clients WITH a prebundled vSpace connection license)
If you encounter the vSpace connection error message "Your software client trial is limited", please refer to the following article to resolve this issue. ( If you have LEAFOS, RX-RDP+, RX420(RDP), or RX440(RDP) devices without pre-bundled vSpace ...
Error: "Your software client trial license is limited" -- (for thin clients WITHOUT a prebundled vSpace connection license)
Question: Why do I get this error message? Answer: This message is displayed when the vSpace Pro Enterprise session trial mode has exceeded from a LEAFOS, RX-420(RDP), RX-RDP+ or RX-RDP device. Unlike RX-300, L-Series, M-Series and MX-Series thin ...
I can not install older version of vSpace Pro software, why?
Q: Why do I get error message “This version of vSpace Pro is no longer supported. Please visit the NComputing website to download the most recent version.” when I try to register the vSpace Manager? A: From time to time, in order to avoid ...
Windows Server 2019. vSpace sessions disconnect every 60 minutes.
We have received reports from customers that after they set up their vSpace Pro Enterprise Edition environment on Windows Server 2019, the sessions disconnect every 60 minutes. This is related to a known restriction regarding Remote Desktop (RDS) ...
RX Series: "Lightning bolt symbol" is shown on the screen.
If this symbol appears it simply means: under voltage. 1. Be sure that the USB devices you have connected to the RX is not drawing too much power from the unit. An externally powered USB hub would be recommended if you have multiple USB peripheral ...
Error: This vSpace Manager has already been registered to an existing NComputing Management Portal customer account using unknown user...
This error may show when trying to register a vSpace Manager to the Management Portal. Please review the following possible scenarios: 1. A secondary Management Portal account is bering used to attempt to register. An NComputing / Management ...
My vSpace Manager does not reflect the information from the Management Portal.
Why there seems to be a delay? Changes that you make on your local environment, may take some time to upload to the Management Portal and viceversa as vSpace Pro automatically obtains updated licensing information from the Management Portal about ...
Error: "This version of vSpace Pro is not supported without AMP licensing"
About this error: As of July 1st, 2019, the new registration of older vSpace Pro software versions (vSpace Pro 10.x, 11.0, 11.1 and 11.2) is only available for customers who have a valid (AMP) Annual Maintenance Program) plan. Solution: 1. ...
The number of connections to this computer is limited and all connections are in use right now.
This warning is normally displayed when using vSpace Pro Enterprise Edition without AMP coverage and you have exceeded the trial allowance of 5 sessions. Remember that vSpace Pro Enterprise is limited to 5 terminals for trial use. For further ...
Use of this vSpace Pro Enterprise Edition is subject to certain limitations
This warning is normally displayed when vSpace Pro Enterprise Edition is used without valid AMP coverage. Your software may be in trial mode. vSpace Pro Enterprise is limited to 5 terminals for trial use. Once 6 or more terminals are connected, ...
This NComputing device is not authorized to use the version of vSpace Pro to which you are connecting...
Message Context If you see this message when using your NComputing unit, your NComputing device(s) (L250, L300 or M300) was manufactured prior to January 1st, 2015. You can quickly check the date of manufacturing by looking on the sticker under the ...
Your session request has been denied (RX300)
This article assumes that you are using vSpace Pro Enterprise, or 11.3.2 LTS. Any other version of vSpace, as of the writing of this article is not supported. Here are the troubleshooting steps related to this message and its variants: Scenario ...
Device shows a black screen when connecting to vSpace Pro and returns to Server List menu.
This article assumes that you are using vSpace Pro Enterprise, or 11.3.2 LTS and are using L250, L300 or M300. Any other version of vSpace, as of the writing of this article is not supported. If your terminal displays this behavior, the device was ...
vSpace Manager does not connect to Management Portal
Overview In this article we cover the basics on what to look for when your vSpace Manager is not currently connected or has not been registered to the NComputing Management Portal. Perhaps you arrived at this article because of a problem of your ...
Tips: How to Enhance Video Performance on vSpace Products.
vSpace, our virtual desktop platform, has an architecture that is designed for a rich performance and delivery of desktops on its lineup of thin clients. One of the features that our platform offers is the delivery of high resolution video. For ...
Licensing Server is not configured properly (00000101)
This article is for customers seeing the following error on their remote Windows sessions. To check RDS license configuration via PowerShell Run PowerShell command Get-RDLicenseConfiguration Licencing Server is not configured properly (00000101). ...
Best practices on Call Center deployments with vSpace products.
Using our platform in a call center is an excellent idea, yet, the NComputing terminals need to play a strategic role that will fit best with your planned infrastructure. There are a few considerations as you plan your call center with NComputing. ...
vSpace and Antivirus Software
In more current builds of vSpace Server software, the presence of an antivirus software (AV) has posed less of an issue. However, if in some specific instance an AV software may show interference with vSpace operations, installation or registration ...
L Series: Can the L-series be used wirelessly?
Update: For the best Ncomputing Wireless solution, see the RX-series for both vSpace and Citrix environments. While a physical connection to the network is almost always preferable for performance reasons, L-series access devices can function in a ...
USB third party devices
Scope This Article is for users looking for 3rd party, USB device compatibility for current L-Series, MX Series and M-Series NComputing devices. General advice Update the vSpace platform. The general rule when you are using a third party device ...
NComputing Deployment Checklist for L, M, MX, RX Series thin clients and Client Pro
Summary This document is intended to provide a detailed overview of the three main stages of a deployment with vSpace: We will cover in this document the following: 1. Pre-deployment 2. Host Deployment and Tuning Below you'll find a consolidated list ...
Network Error Code 10014 / Network Error Code 10054
Network Error Code 10014 and 10054 occur in XP and 2003 Server when running the vSpace Registration utility, and attempting to perform an online registration, the following errors may occur. Therefore, the registration process cannot complete ...
How to Register legacy vSpace products and devices. (For classic vSpace 6)
"Classic Versions" like vSpace 6 will be permanently discontinued after June 30th, 2020. Please upgrade promptly to our latest platform vSpace Pro. If you are using version 6 because of terminals that are not compatible with vSpace Pro 11 or ...
L Series. Error: IP Conflict Detected
If you are using terminals that are not compatible with vSpace Pro 11 or Enterprise edition, likely, these are outdated and need to be upgraded. You can see our new line of products and consult your sales representative or authorized partner about ...
NC-Debug utility download
The NCDebug tool is to be used only upon the request of NComputing's support personnel. Because of the nature of this tool, it may be necessary to turn off your security software for a brief time while you're collecting information with our tool. ...
Select a user to disconnect so that you can sign in. There are too many users logged in.
Scope: Affects all vSpace products running on Windows operating systems for single user. Does not affect vSpace products running on Windows Server operating systems. Summary: After applying Windows updates on operating systems for single user (i.e. ...
vSpace 6 Stops Accepting Connections (4020 Fix)
Scope Affects "Classic Version" vSpace 6.6.9.1. Summary We have received reports in the past, regarding aged deployments that suddenly stopped working and the sessions will no longer login. Solution The easiest and most practical first step of ...