Issues, Workaround and Troubleshooting
RX420 Common Error with HDX’s display issue. Black screen or no detection on the monitor
If you are experiencing a black screen when plugging in the device to a monitor and it shows no signal from the HDMI input, please read on: The MicroHDMI port in the RX420(HDX), due to mechanical specifications, requires that a MicroHDMI connector ...
How to update Linux kernel in SDA for RX-HDX
Background: In some earlier versions of the SDA for RX-HDX, the device comes with an older version of the Linux kernel (4.9.35+). In some rare occasions this Linux kernel version may result in occasional freezing of the device. We recommend customers ...
Question: I used HD webcam in Skype for Business in Citrix session and experienced some audio quality distortion on RX-HDX, what can I do to tune my audio quality?
If you use Skype for Business with RTME in Citrix session, and experience some audio quality distortion while HD webcam is used, we recommend using the following configuration to fine tune the audio quality: • Login to RX-HDX device as an ...
initramfs - RX-HDX Image Recovery
Method to recover from RX-HDX image corruption Revision date: February 27, 2019 Description: In some rare cases, certain RX-HDX software component(s) may become corrupted and resulted in the device not being able to boot up properly. The customer ...