N-Series for Citrix
Firmware update availability for N-series devices
N-series devices (N400, N500, N500w, N600) will reach End-of-Life on the following schedule: N400: December 30, 2019. N500: December 31, 2020 N500w: December 31, 2020 N600: December 31, 2020 Firmware for these devices are no longer in development. ...
How do I get support for my N-Series device?
The N-Series product family includes the 400, 500, 500W, and 600. The N-Series 400 has reached its “End of Support” date and is therefore limited to self-help via our KB articles in this portal. The 500, 500W, and 600 will reach end of support ...
Configuring N-Series Network Printer
When setting up the N-Series devices for Network printers you will need to know the exact driver that is being used by your Citrix environment. If the exact driver for you model of printer is not installed on the Citrix Server it will use the ...
How to Update the N-Series End Point Firmware with a USB Drive
This article is for customers who need to update their N-Series end point devices using a manual USB drive method. To begin, you must first login to the https://www.ncomputing.com/en/support/software and download the latest N-Series device ...
N-Series Factory reset
To perform a "Factory Reset" on your N Series device, please follow the instructions below 1. Boot the device and watch for the NComputing logo 2. As soon as the NComputing logo appears, press and HOLD the "R" key on your keyboard. Note that timing ...
N-Series - Incorrect Date \ Time
If your N-Series device in not holding correct date \ time or the time is being represented such as 01 Jan 1970. It is likely that the battery had failed. You can correct this by using NTP (Network Time Protocol) settings on the N-Series device ...
Updating your NSeries Devices with FTP
This article is for customers looking to use FTP to change their firmware versions on NComputing devices. See the attached PDF for the steps to use FTP to upgrade or even downgrade N Series device firmware as needed. Also, another highly recommended ...
Common N Series Troubleshooting Best Practices
This article is for customers with Nseries NComputing endpoints in their Citrix environment N Series Troubleshooting best practices: 1. What firmware version is on the NComputing devices you are using? 2. What version of Citrix are you ...
N-Series user manual
Link to N-Series user manual.
Enable Generic USB direction for XenDesktop and XenApp 7.X
Generic USB redirection for XenDesktop 7.X requires some addition setup that may not have been required in older versions of Citrix. NComputing highly recommends reviewing the following article for proper USB redirection implementation: ...
Imprivata Support
As of N-Series firmware version 2.1 and later versions of firmware, NComputing does not currently support Imprivata Tap in, Tap out technologies. For N-Series devices using legacy firmware version 1.6, we will continue to support Imprivata. See ...
Configuring N-Series devices with custom DHCP scope options
NComputing recommends using the most current version of vSpace Management Center for N-Series device management, however, there may be a need to configure some settings on an N-Series device via DHCP scope options. Specifically the Tag (171) for ...
Add a printer to an N500 that is not in the printer list
How would the customer like the N500 client to communicate with the printer: via USB cable or via network? The answer is important, as the interpretation of the ‘Model’ information depends on it: For USB connected printers the ‘Model’ information ...
Enabling SSH for N-Series Remote Support
Enabling SSH and providing NComputing remote access to an N-Series Device. On occasion NComputing requires access to the root level of the N-Series, to facilitate this, a couple things must be done: 1. SSH must be enabled on the N-Series ...
Installing Signed Certificates into vSpace Management Center Appliance
Some environments require specific certificate be installed on each server, by default the vSpace Management Center contains a self-signed certificate. This guide will walk the user through installing a Signed Certificate on the vSpace Management ...
N Series: Citrix Receiver and Certificates Update
This article is for customers who are experiencing challenges connecting after a change to their Citrix receiver version or update to their environment certificates. When Citrix released the Linux SoC Receiver version 13.X they changed the standard ...
N-500 HP E220t connected does not allow the TouchScreen pointer to work prior to Session or in Session. (RESOLVED)
Fixed in device FW 2.6.4.1 for N400, N500, and N600 NComputing's N-Series product has reached End Of Life status since the year 2020 and support is no longer available. The last firmware version for this series is 3.2.0.1 and it is available in our ...
VMC Search results are Truncated (RESOLVED)
Issue: Using VMC 3.7.17.476 witn N-Series 2.4.2.1. When performing a device search for devices such as Retail the search results may not display all devices that meet the search criteria Solution: This problem has been addressed in VMC 3.7.20 Please ...