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Vspace Server corrupt - unable to repair or reinstall
Dear swakopmund, Thank you for contacting NComputing Technical Support. VSpace 11.2 is available for Windows 7(64 bit), no need to upgrade your host OS to windows 10. Thanks.
How to change the Device Name on an L300 device.
You can do it through the vSpace Console: (vSpace Console > Manage Devices > Double-click any device > Information) You can also do it through the terminal: (Device Setup > Network) REV 08/2018
vSpace Pro Installation - Tips, References and Process Detail
Published The following article is a detailed process and tips for installing our vSpace Pro platform (vSpace Pro LTS, vSpace Pro Enterprise Edition). As an additional supplement, this article will deal with all other aspects of Pre-Deployment and ...
vSpace 11 Pro - Start Menu Power options disappear in Windows 10
Installing vSpace 11 Pro on a Windows 10 machine can cause the Start Menu Power options to disappear. Users are removed from the local security policy, preventing device users from being able to turn off the server they're connecting to. If ...
Request an RMA \ Return or open a Support Ticket
If you wish to request an RMA \ Return or open a Support Ticket please follow the steps below. In effort to process your request as quickly as possible, please include accurate information Your Contact information Your Email Your Phone Device Model ...
RH-HDX Second Display Adapter and VESA Mount, Part Numbers and Pricing.
RX-HDX – MSRP $119 1st year Ownership includes: Support Perpetual License for NoTouch Management Center Software Maintenance and FW ...
I am trying to register my X550 / X350 card and I am no longer able to do it.
NComputing stopped supporting the X Series on June 2016. While in the past, the vSpace software for X Series was able to be registered under a processing fee, since the start of 2022, this option came to an end. The X Series product and software are ...
Are my VERDE VDI sessions impacted by Meltdown and Spectre
Security has always been and continues to be of paramount importance for NComputing. Please find below the detailed information pertaining to Meltdown and Spectre vulnerabilities. We believe that there is very little chance that VERDE VDI is directly ...
Meltdown and Spectre, are NComputing thin client devices vulnerable?
Security has always been and continues to be of paramount importance for NComputing. Please find the detailed information pertaining to each hardware product family as it relates to these vulnerabilities: • RX-Series: Not affected • L Series, M ...
Migrating to vSpace Pro 11 from previous versions
Our current platform is vSpace Pro 11. If you are migrating from previous platforms like vSpace 6, 7 or vSpace 8 we recommend the following: 1. It is always better to start fresh. vSpace is a platform and will work best in a clean server. This ...
vSpace, First Time Installation Best Practices.
Here are some tips on installing our vSpace platform for the first time: 1. Use the appropriate hardware. Our Scaling Guide will help you determine how much resources you need for your NComputing server. 2. Use a clean server. A recently formatted ...
M300 Reset to Factory Settings.
The Large M300 Client includes a recessed reset button that can be used in the event that the client will not reset through normal means (Via vSpace Console). This button is located on the back of the Large Client next to the DC power port and can be ...
Cannot connect to a Windows session after vSpace Pro installation. (Secure Boot)
This article is for customers who have installed vSpace Pro and are not able to connect any hardware or software clients to their vSpace host server. UPDATE DECEMBER 2017: Issue has been resolved with vSpace 10.5 SOLUTION: This is not an NComputing ...
Error: "Input Not Supported"
The error is likely coming form your monitor, since it does not support the resolution it is given. Please check what is the accepted resolution for your monitor and change the resolution on your NComputing access device.
L300 How to adjust the resolution of the session
Here is how to configure resolution settings: Through vSpace Pro 10: Launch the vSpace Console, then, click on Manage Devices. Make sure that the All devices tab is selected. Select and click on your device from the table. Click on Device ...
Error: "Waiting for the Local Session Manager"
Platform: 2008 R2 The error occurs and prevents your access devices from achieving connections. Solution: Configure your licensing server properly. Ensure that you configure your licenses "per user" and not per device. We have several ...
A Step-by-by guide for how to purchase, redeem, and allocate your NComputing licenses, using vSpace Manager and Management Portal for vSpace Pro.
The below video tutorial is for customers who have a currently functional vSpace Pro environment and wish to enable premium features or validate software client licenses for their environment. https://vimeo.com/220062874 If you have any questions or ...
HOW TO: Add a new user and configure Remote Desktop User's Group settings on Windows Server 2016
When using NComputing products, it is important that each user has their own user account. While some operating systems may allow multiple users to be logged in using the same credentials, certain applications and functionality may depend on unique ...
How to check the version and build of vSpace Pro 10
Open the vSpace Manager and at the left of the window, make sure that vSpace Servers is highlighted. You will see that version and build in the right pane.
NComputing Support Technical ALERT. vSpace Server Pro & Windows 10 Pro Microsoft -Creator Update- (Workaround) 5-24-2017
This article is for vSpace Server Pro customers who have installed on the Microsoft Windows 10 Pro operating system. https://docs.microsoft.com/en-us/windows/whats-new/whats-new-windows-10-version-1703 We have identified through our testing that the ...
vCast - What is the difference between Web, Media and Mojo?
vCast - What is the difference between Web, Media and Mojo? Download document here To enable vCAST, user must have valid vCAST License. This can be purchased through your local reseller or the NComputing Management Portal. To purchase through the ...
Install vSpace Pro 10 Via Elevated Command Prompt
vSpace 10 is no longer available, nor supported. However, for a best article on how to do this procedure on current versions of vSpace Pro, please visit this article: ...
DRC Insight online Assessment
DRC Insight online Assessment does not support Thin Client or Virtualization platforms. That includes NComputing \ Citrix \ Wyse \ VMware Unfortunately we cannot provide a solution to address this. The Software vendor has chosen a technology that ...
How to: Register vSpace Pro LTS Offline
This Article is for administrators who are looking to register their vSpace Pro LTS (version 11.3.10) installation. ATTENTION: Do not perform Offline Registration if you have Aged Devices (Manufactured Prior to January 1, 2015) as these devices are ...
Web filtering software or appliances
NComputing devices will work with any web filtering software or appliance that has the ability to distinguish individual users or sessions. Web filter products that are configured to only filter by IP address will result in privileges being elevated ...
L Series: Error: "This client model is unsupported by your version of software"
Many factors are at play here if you receive this message: You have a Legacy Terminal If you use a L Series Legacy Device (L100, L110, L120, or L200) device, these are outdated, need to be upgraded and because of their age may have little or no ...
Software: Apple iTunes
iTunes versions 8.x and 9.x may have work fine in the past with Windows XP and Server 2003 with vSpace. However, past Windows 7 and Windows Server 2008 R2, this application has shown problems launching a more than one instance of the software for ...
Troubleshooting: vSpace and Dell Machines
Issues have been reported in the past with some Dell computer products, which prevented vSpace to install correctly or caused random disconnections or malfunction. If you are using the L or M series, the best solution is to ensure that you have the ...
“You need administrative rights to install this software. Installation Failed.”
In some cases when attempting to install vSpace software on Windows 7 or Windows 8, you will get the error: “You need administrative rights to install this software. Installation Failed.” This will happen even when logged on as Domain Admin, you must ...
General Deployment guide for L250
For information regarding the deployment of the L250 See attached guide Article: 1016
Software: Configuring NetSupport School for use with NComputing L, M and X Series
NetSupport School is a class leading training software solution, providing teachers with the ability to instruct, monitor and interact with their Students, either individually, as a pre-defined group or to the overall class. Attached you'll find a ...
vSpace: Can multiple users access the Internet at the same time?
Absolutely, there is nothing that our platform will do to interfere with internet access. Ever. It is quite the opposite, every session with unique Windows or Linux account, should be able to access the internet as the host computer does. If you ...
Windows: How to enable specific software access for user accounts
If you may want to protect files and folders or limit access to some programs by users permanently or for a time period, you may be able to achieve this using Group Policies and Domain Policies. there is are Solutions: One example of a third ...
Make PowerPoint Viewer start a presentation at login
For this example we will use PowerPoint Viewer 2007 (PowerPointViewer.exe) Download: http://www.microsoft.com/downloads/details.aspx?FamilyID=048DC840-14E1-467D-8DCA-19D2A8FD7485&displaylang=en PowerPoint Viewer is a freely available application used ...
AutoLogon feature not working - Win7
L-Series connecting to Win-7 With device profile set to AutoConnect and AutoLogin, AutoLogin fails showing FastUser Switching screen Possible solution: There’s a group policy setting called “Always prompt for password upon connection” under Windows ...
Update L300 Firmware (Classic vSpace 6)
"Classic Versions" like vSpace 6 will be permanently discontinued after June 30th, 2020. Please upgrade promptly to our latest platform vSpace Pro. If you are using version 6 because of terminals that are not compatible with vSpace Pro 11 or ...
Legacy L-series User Manual
"Classic Versions" like vSpace 6 will be permanently discontinued after June 30th, 2020. Please upgrade promptly to our latest platform vSpace Pro. If you are using version 6 because of terminals that are not compatible with vSpace Pro 11 or ...
L Series: Disable USB keyboard and mouse
In some cases, L300 devices are used in a kiosk or display only mode where local human interaction is not desired. This can be achieved by disabling USB keyboard and mouse drivers on L300 device through the steps below: • Open Device Manager in ...
FAQ: Are NComputing products affected by the Shellshock vulnerability?
We have reviewed all NComputing products to determine the impact for the issue described in CVE-2014-6271, CVE-2014-7169, CVE-2014-6277, CVE-2014-6278, CVE-2014-7186 and CVE-2014-7187 (also known as the Shellshock bug). NComputing software products ...
FAQ: Are NComputing products affected by HeartBleed?
We have reviewed NComputing products to determine the impact for the issue described in CVE-2014-0160 (also known as the Heartbleed bug) and determined that there is no exposure to the vulnerability described ...
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