Session restarts

Windows 2012 - Session restarts after 30 seconds at login screen

With vSpace 8.x installed on Windows Server 2012 R2 and autoconnect configured, the session will end and then log back in every 30 seconds. This is built into Windows and the timer can be modified by adding a new entry to the registry:

Just add the LogonTimeout REG_DWORD value to:

 HKLM\System\CurrentControlSet\Control\Terminal Server\WinStations\NC-Vspace 

and set it to the desired time (in seconds). 

This is a well-known registry entry, but up to 2008 R2 its instance located in HKLM\System\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp was influencing both protocols: RDP and UXP. Now, from 2012, a separate instance needs to be created in NC-Vspace key for the NComputing UXP protocol.

    • Related Articles

    • Windows Server 2019. vSpace sessions disconnect every 60 minutes.

      We have received reports from customers that after they set up their vSpace Pro Enterprise Edition environment on Windows Server 2019, the sessions disconnect every 60 minutes.    This is related to a known restriction regarding Remote Desktop (RDS) ...

    • vSpace Console Feature: Logon Time out Session

      When a user session sits idle at a the Windows login screen waiting for the user enter his credentials, if the user is not authenticated, there is a “Logon Timeout” and the session will be disconnected. the time allowance may need to be adjusted in ...

    • Stuck in a loop "Connecting to server". L or M Series device.

      As context, when this error happens, a device has been configured to automatically connect to the server and something in the environment changed that prevents the terminal from connecting.  Examples of this can be, a change of IP address or a server ...

    • L-series: Windows logon screen disconnects after 2 minutes

      Symptom: Windows has a default setting that forces the logon screen to time out and disconnects from the server after 2 minutes. If the L-device has auto-connect enabled, the device can repetitively cycle between the NComputing server selection ...

    • vSpace License Server is Offline. Connection is not possible

      vSpace License Server is offline.  Connection is not possible This is an error message that may be presented to Users when connectivity between the vSpace server (Session host) and the vSpace Manager has been interrupted for an extended period of ...