Why am I getting 'Unsupported format of update package" message when I upload new firmware to PMC?

Why am I getting 'Unsupported format of update package" message when I upload new firmware to PMC?

For PMC version 2.0.1 and earlier versions, there is a bug when you try to upload a new RX-series firmware image to PMC, PMC may display the following message:


An easy work-around is to reboot the PMC appliance (no need to reboot the whole hypervisor host) and then upload the firmware image again.

This issue has been fixed in PMC 2.0.3 and higher versions.
    • Related Articles

    • How can I update the RX300 firmware?

      Please refer to RX-RDP, RX420(RDP), RX300 and LEAF OS user configuration guide for additional details: https://support.ncomputing.com/portal/kb/articles/rx300-rx-rdp-user-configuration-guide The Support section of Setup GUI contains firmware update ...
    • How can I update firmware for RX-RDP, RX-RDP+, RX420(RDP) and LEAF OS devices?

      Please refer to RX-RDP, RX-RDP+, RX420(RDP), RX300 and LEAF OS user configuration guide for additional details:  https://support.ncomputing.com/portal/kb/articles/rx300-rx-rdp-user-configuration-guide The Support section of Setup GUI contains ...
    • PMC, How to manage firmware updates

      What is PMC? You can see here the full description of NComputing endpoint management system for LEAF OS devices (PCs/Laptops), RX420(RDP), RX-RDP+, RX-RDP and RX-300 thin clients.   PMC is provided as a virtual appliance and can be easily deployed on ...
    • PMC 3.0, Start Guide

      Overview This document is an extraction from the release notes of PMC 3.1.2. It covers everything you need to know, in-depth, regarding installation and deployment of PMC. It is always recommended that you use the current release notes of every PMC ...
    • Getting started with RX-HDX and get latest firmware updates

      IMPORTANT NOTE: As of July 1, 2020, NComputing has formed a new partnership with Stratodesk, making the official Stratodesk branded OS and management center available on NComputing devices. Enterprises and organizations using NComputing thin client ...