Cannot connect to vSpace Server after a major Windows OS update

Cannot connect to vSpace Server after a major Windows OS update

After a major Windows OS update, sometimes, important registry keys that vSpace uses may be accidentally removed during the Microsoft update process. 

Possible symptoms resulted from this could be inability to establish vSpace sessons from NComputing thin clients, or vSpace Console can't connect to vSpace Manager with a warning message "the specified computer cannot be found or is not running vSpace Manager. Please try again."  

vSpace does keep a backup that can be used to restore these files to integrity. When this issue happens, 
please follow the below instructions to restore these important registry keys: 

1. Find the registry keys backup file on your NComputing Server's directory (see screenshot below). 
Then, select a desired backup file and double click it to start the restore process.


2. You will be prompted with a warning.  Select 'Yes' to proceed. 


3. Also click 'Yes' to reconfirm this action in the next window.
 

4. After this process, please reboot the host computer.
5. After the computer restarts, make sure that the vSpace Console is connecting to the vSpace Manager. There should be no more warnings. Also check the the thin clients are connecting.

Another solution, would be to re-install vSpace using the latest version directly form our website.
If you need step-by-step instructions, or you need any further questions, you can contact our support.


Article #KB (Pending Number)
Last Edited: Sept 22, 2020
    



 

    • Related Articles

    • [Release Notes] vSpace Pro Enterprise Edition

      vSpace Pro Enterprise Edition for Windows Version 12.9.2 (Official Release) RELEASE NOTES February 21, 2025 400 CONCAR DRIVE 4TH FLOOR | SAN MATEO | CALIFORNIA 94402 PRODUCT RELEASE NOTES: NCOMPUTING VSPACE PRO ENTERPRISE EDITION Product: NComputing ...

    • Windows 10 update 1709 affecting vSpace Pro Notification

      This article is for customers using Windows 10 Professional and vSpace Pro 10.3.7 having Blue Screen errors after the Microsoft update (1709)   10/30/2017 You may also want to review the information for vSpace Pro 10.5.0  We recently discovered that ...

    • Understanding Windows Server RDS Licensing Errors in Relation to vSpace Pro Session Hosts

      Overview This article addresses common error messages related to Windows Server Remote Desktop Services (RDS) licensing issues that customers may encounter when using NComputing vSpace Pro Session Hosts. It aims to clarify that these errors typically ...

    • vSpace Console application may crash

      When using vSpace console in vSpace version 10.3.4.2, if using the option to scan remote LAN's for devices.  If the devices on the remote network are 1.11.x or other versions from vSpace 6 \ 7 \ 8, this may cause the console application to fail. if ...

    • Windows 10 update (1809 or May 2019 Update Release) affecting vSpace Pro Notification

      If you have been affected by Microsoft updates released after May 2019 for Windows 10, Build 1809 release, using either vSpace Pro 11 and vSpace Pro Enterprise Edition, please download and install the latest vSpace Pro 11.3.2 LTS or vSpace Pro ...