Cannot connect to vSpace Server after a major Windows OS update

Cannot connect to vSpace Server after a major Windows OS update

After a major Windows OS update, sometimes, important registry keys that vSpace uses may be accidentally removed during the Microsoft update process. 

Possible symptoms resulted from this could be inability to establish vSpace sessons from NComputing thin clients, or vSpace Console can't connect to vSpace Manager with a warning message "the specified computer cannot be found or is not running vSpace Manager. Please try again."  

vSpace does keep a backup that can be used to restore these files to integrity. When this issue happens, 
please follow the below instructions to restore these important registry keys: 

1. Find the registry keys backup file on your NComputing Server's directory (see screenshot below). 
Then, select a desired backup file and double click it to start the restore process.


2. You will be prompted with a warning.  Select 'Yes' to proceed. 


3. Also click 'Yes' to reconfirm this action in the next window.
 

4. After this process, please reboot the host computer.
5. After the computer restarts, make sure that the vSpace Console is connecting to the vSpace Manager. There should be no more warnings. Also check the the thin clients are connecting.

Another solution, would be to re-install vSpace using the latest version directly form our website.
If you need step-by-step instructions, or you need any further questions, you can contact our support.


Article #KB (Pending Number)
Last Edited: Sept 22, 2020
    



 

    • Related Articles

    • Windows 10 update 1709 affecting vSpace Pro Notification

      This article is for customers using Windows 10 Professional and vSpace Pro 10.3.7 having Blue Screen errors after the Microsoft update (1709)   10/30/2017 You may also want to review the information for vSpace Pro 10.5.0  We recently discovered that ...
    • vSpace Console application may crash

      When using vSpace console in vSpace version 10.3.4.2, if using the option to scan remote LAN's for devices.  If the devices on the remote network are 1.11.x or other versions from vSpace 6 \ 7 \ 8, this may cause the console application to fail. if ...
    • Windows 10 update (1809 or May 2019 Update Release) affecting vSpace Pro Notification

      If you have been affected by Microsoft updates released after May 2019 for Windows 10, Build 1809 release, using either vSpace Pro 11 and vSpace Pro Enterprise Edition, please download and install the latest vSpace Pro 11.3.2 LTS or vSpace Pro ...
    • vSpace Console Crashing when launched or scanning devices in the network.

      We are monitoring rare occurrences in which the vSpace Console crashes.  When launched or when scanning devices.  One particular issue related to the firmware of the present devices is what is addressed in this article.  The issue has been seen in ...
    • What is vSpace Console?

      vSpace Console is the new admin console where the admin can centrally manage vSpace Server deployment, monitor and control user sessions, and perform device management. The vSpace Console has been redesigned from the ground up to replace the ...