This is a generic Microsoft Windows message, not directly related to our platform, but may be related to the current state or configuration of the Windows installer.
This error message can also occur when attempting run the vSpace 8.4 or vSpace Pro 10 on a Home edition client operating system.
Be sure to verify the Operating System version, do do this in Windows 10:
Right click on "Start Menu" and click on "System" in pop-up menu to open "System" window.
This will open up general System information, please verify you are using a supported edition of Windows (listed under Windows edition):
On Window 7 and Windows 8.1:
Right click on My Computer, or Computer and select Properties:
Please check the following article for all supported operating systems:
A common cause for this error is the currently installed Antivirus software. Sometimes when this is disabled the error will resolve.
Some quick examples of the appearance of this error:
Addressing your Windows installer should be done by your IT qualified personnel, however something that could help is to re-register the Windows Installer service.
These articles can help you get started in the right direction:
Article ID: 407