If you are using version 4 because of terminals that are not compatible with vSpace Pro 11 or Enterprise Edition, likely, these are also outdated and need to be upgraded. You can see our new line of products and consult your sales representative or authorized partner about updating your product.
Symptom
The installation of Windows update KB2644615 on a system already running vSpace 4.9.5.11 can cause a failure to boot into Windows correctly. Specifically, the system will typically stop at the Windows 2003 or XP splash screen.
NOTE: This issue appears to only affect Server 2003 and Windows XP hosts running vSpace 4 for the L-series.
Cause
KB2644615 makes certain changes to the host environment that need to be completed without the presence of vSpace. Once these changes are made, vSpace can be reinstalled on top of this update and will continue to function normally. The failure to boot properly is the result of an order of install issue, not a flat incompatibility.
Solution 1: KB2644615 has already been installed
If KB2644615 has already been installed on the vSpace 4 host and the host is now failing to boot properly, you can restore functionality as follows:
- From the host, boot into “Safe Mode” (tap F8 during the boot process).
- In Safe Mode, proceed to Add/Remove programs (located under Control Panel).
- Ensure that the “show updates” checkbox is checked in the Add/Remove programs window, then locate and uninstall KB2644615. (All Windows Updates will be grouped together within the Add/Remove programs list.)
- Reboot the host to complete the uninstall process, this time returning to Windows in normal mode (Safe Mode should no longer needed at this point).
- Once in Windows, uninstall vSpace using the uninstall utility in the Start->All Programs->vSpace folder or through the Add/Remove programs utility. Reboot the host to complete the uninstall process.
- Once you have returned to the desktop, run the Windows Update utility and install KB2644615. Reboot the host to complete the Windows Update process.
- Once KB2644615 has been installed, reinstall vSpace 4. (the latest vSpace software can be downloaded at https://www.ncomputing.com/en/support/software)
Solution 2: KB2644615 has not been installed yet
If KB2644615 is scheduled for install but has not yet been installed on the vSpace 4 host, proceed as follows to avoid a potential conflict:
- Make sure that all client sessions have been closed, then go to the host session and uninstall vSpace 4.
- Perform the Windows update as normal including the installation of KB2644615.
- Once the system has rebooted, reinstall vSpace 4. (the latest vSpace software can be downloaded at https://www.ncomputing.com/en/support/software)
Article #KB077
Last Edited: May 19, 2020
Related Articles
Windows 10 update 1709 affecting vSpace Pro Notification
This article is for customers using Windows 10 Professional and vSpace Pro 10.3.7 having Blue Screen errors after the Microsoft update (1709) 10/30/2017 You may also want to review the information for vSpace Pro 10.5.0 We recently discovered that ...
Blue Screen of Death (BSOD) After Upgrade of Windows 10, Or Generally BSOD with Windows 10
Product Line: VERDE ISSUE: With the release of VERDE 8.2.7, it has become apparent that Windows 10 can be built with only 2 GB of RAM, but, it can result in performance issues. It can especially cause BSOD if there are numerous applications ...
Windows 10 update (1809 or May 2019 Update Release) affecting vSpace Pro Notification
If you have been affected by Microsoft updates released after May 2019 for Windows 10, Build 1809 release, using either vSpace Pro 11 and vSpace Pro Enterprise Edition, please download and install the latest vSpace Pro 11.3.2 LTS or vSpace Pro ...
vSpace Pro: Windows error message when installing. "Windows can't verify the publisher of this driver software".
Our current installers of vSpace Pro provide a SHA 2 certificate to satisfy the install requirements of modern Windows operating systems like Windows Server 2016, 2019 and Windows 10. However, when installing vSpace Pro on an older operating system ...
Installing vSpace from the Windows Command Line
These older versions of vSpace are no longer available, nor supported. However, if you are trying to do this process with modern versions of vSpace Pro, please use this article instead: ...