RX420 Common Error with HDX’s display issue. Black screen or no detection on the monitor

RX420 Common Error with HDX’s display issue. Black screen or no detection on the monitor

If you are experiencing a black screen when plugging in the device to a monitor and it shows no signal from the HDMI input, please read on:   

The MicroHDMI port in the RX420(HDX), due to mechanical specifications, requires that a MicroHDMI connector is inserted all the way into the port.
 
The issue described in this article is present when the MicroHDMI connector looks like it is correctly plugged in, but a small gap remains, therefore not allowing pins within such connector to make proper contact with the port.  Keep in mind that this is a sensitive contact.



In such case, gently, put pressure to push further the MicroHDMI connector into the MicroHDMI port of the RX420(HDX).  it should not feel loose or wiggle in any direction once it is firmly inserted.  



Please note: If you use a non-HDMI monitor, then, resolution may not be detected automatically. 

You may need to make manual configurations in the device settings to confirm the resolution and save it for future use.



REV 01.20

    • Related Articles

    • Configuration and settings for Dual Display with RX-HDX

      Here is a link to the Wiki page for configuring Dual Display with NComputing and SDA  The below is additional reference information Configuring the RX-HDX to support the Secondary Display adapter is relatively simple. Below are the necessary steps. ...

    • RX-HDX - HDMI to VGA adapter

      RX-HDX- HDMI to VGA adapter Can I use an HDMI to VGA adapter with the RX-HDX?  Yes You can use commercially available adapters for HDMI to VGA, but they must be "active" adapters. As HDMI is digital, and VGA is analog, the adapter must have passive ...

    • Enabling Dual Monitor Display on RX300 (VGA and DVI versions)

      How to enable the Dual Display on the RX300 PDF available here as well PRE INSTALLATION REQUIREMENTS 1. You will need an NComputing Secondary Display Adapter Kit (SDA) There are different versions of these adapters and you will need to ensure that ...

    • Citrix HDX RealTime Media Engine on RX-HDX - Skype for Business

      •The Citrix HDX RealTime Media Engine (RTME) is the client-side component of the Citrix HDX RealTime Optimization Pack for Skype for Business RX-HDX FW 2.40.2658 includes Citrix Receiver 13.8 and RTME version 2.4.0-1233 RTME component Single Display ...

    • How to get started with the SDA-RX300 (HDMI) for RX300 and RX-RDP devices.

      PRE INSTALLATION REQUIREMENTS 1. You will need an NComputing Secondary Display Adapter Kit (SDA) There are different versions of these adapters and you will need to ensure that you have the right one to fit your needs. This article covers the HDMI ...