RX-HDX Factory Reset

RX-HDX Factory Reset

This article is for administrators needing to reset an RX-HDX device with a manual process because it has somehow locked or stopped responding to the management tools.



Introduction to Factory Rest (FW 2.40.2144+)


Important - Do not use a KVM or Wireless keyboard for these actions


1.  When booting up, repeatedly press both Ctrl and Shift keys until a text-based prompt appears.





2. You will see the below on the display


            You have pressed Ctrl+Shift the Factory reset Hotkey!
            Do you want to Factory Reset this device?..............
            To Factory reset this device type in the word yes and press return (Note - US keyboard layout)





3. Type in "yes" within 10 seconds and press enter



4. The device will factory reset itself and reboot



5. After rebooting is done, you will see a screen similar to below indicating a factory reset has completed


    • Related Articles

    • Factory Reset RX-HDX device using Remote Browser Login

      Factory Reset RX-HDX device using Remote Browser Login If you are unable to access the local configuration (e.g. because the screen stays blank or device fails to boot up) but the device has network then you can follow below mentioned steps to ...

    • initramfs - RX-HDX Image Recovery

      Method to recover from RX-HDX image corruption Revision date: February 27, 2019 Scope In some rare cases, certain RX-HDX software component(s) may become corrupted and resulted in the device not being able to boot up properly. The customer should try ...

    • RX300 Factory Reset

      1. Process under newer firmware builds. (3.10.3 and newer) In recent versions of the RX300 firmware you can find the Factory Settings button in the RX300 firmware menu: A. Click on the settings (gear) icon. B. Click on the Support tab  C. Click on ...

    • Tips on preserving the life of your RX and EX Series device / How to avoid corruption to the factory image.

      The following tips will help to preserve your device from potential corruption or malfunction.  1. Be sure not to unplug the power cord from the device. A proper device shutdown is required either through the RX thin client power button or via the ...

    • RX-HDX Audio settings

      USB \ Analog Audio with firmware versions 2.40.3512 and newer. RX-HDX default setting optimizes the USB audio quality and performance. This may have a negative effect on analog audio. The following audio setting applies to RX-HDX firmware versions ...