Resetting the vSpace Console Password

"Classic Versions" like vSpace 6 will be permanently discontinued after June 30th, 2020.

Please upgrade promptly to our latest platform vSpace Pro.

If you are using version 6 because of terminals that are not compatible with vSpace Pro 11 or Enterprise edition, likely, these are also outdated and need to be upgraded.

You can see our new line of products and consult your sales representative or authorized partner about updating your product.

If you need technical support to guide you on your upgrade, you can contact us here.

The vSpace Console can be configured with an administrator password to prevent unauthorized access or modification. If this password is lost, forgotten, or is no longer functional, the password information can be manually reset. If you are uncomfortable with advanced Windows configurations or lack sufficient permissions, please contact your system administrator or IT help-desk for assistance.

Symptoms

This guide has been confirmed as a possible solution for the following symptoms:

Error: "Wrong Password"
vSpace Console Password Lost or Forgotten

Password Reset Procedure

To reset the vSpace 6 or 8 Console password, take the following steps:

1. Navigate to the Ncomputing folder in Program Files and sort by type

2. Open the ncconsole.xml file for editing. If you want to keep all settings located in the .xml file, you’ll need to replace the ‘<admin>’ section with the following:

<Admin>trvv4Q/7fkSfDIWxfrRTbhr3/32uiOmssP3Jvw+QWLg=</Admin>

3. Alternatively, you can delete the entire NcConsole.xml file if you don't mind losing all of your current vSpace Console settings.

4. A computer restart is not necessary

Article #KB023

Last Edited: May 18, 2020