Scope / Overview
This article outlines the ports and protocols used by the PMC Appliance for communication with managed devices. It also details data transmission frequency and volume to help network administrators configure their environments accordingly.
Introduction
Proper network configuration is essential for PMC to function efficiently. Understanding the required ports, protocols, and data exchange behavior ensures uninterrupted communication between PMC and managed devices.
Ports and Protocols
PMC relies on the following network configurations for proper operation:
- HTTPS Communication: PMC-managed devices communicate using TCP port 443.
- Management Portal Access: Ensure that your network and security policies allow access to https://manage.ncomputing.com for the PMC Appliance to establish an online connection with the NComputing Management Portal.
Data Transmission and Frequency
- Heartbeat Interval: PMC-managed devices send a “heartbeat” approximately every 30 seconds to maintain connectivity.
- Data Volume: Each heartbeat transmission consists of:
- ~300 bytes sent from the device
- ~500 bytes received by the device
- Management Tasks: In response to heartbeats, PMC may issue management tasks such as:
- Firmware updates
- Configuration changes
Conclusion
Ensuring proper network settings for PMC communication is crucial for seamless device management. By allowing the required ports and domains, administrators can optimize device connectivity and minimize potential disruptions.
Need Further Assistance?
If you require additional support, please contact
NComputing Support for further assistance.
Article Number: 614
Revision Date: 03/2025